Headlines

Jeweler Refuses to Honor Warranty After Price of Gold Increases

Published

8 years ago

February 19, 2016

INSTORE Staff

A dose of watchdog journalism helped the business change its mind.

A woman who had repeated problems with a gold chain she bought from Schubach Jewelers in Utah was denied a replacement even though her warranty entitled her to one, KUTV reports. The article says that she had the chain repaired more than six times, which qualified her for a replacement under the terms of her warranty. But when she requested a new chain, the store told her that it would cost more because the price of gold had increased.

Fortunately, the woman called the KUTV news station, which took the initiative of calling Schubach’s corporate office to find out what in the Sam Hill was going on. The jeweler, naturally, backtracked on its stance and honored the warranty.

Here’s the video report.

This Third-Generation Jeweler Was Ready for Retirement. He Called Wilkerson

Retirement is never easy, especially when it means the end to a business that was founded in 1884. But for Laura and Sam Sipe, it was time to put their own needs first. They decided to close J.C. Sipe Jewelers, one of Indianapolis’ most trusted names in fine jewelry, and call Wilkerson. “Laura and I decided the conditions were right,” says Sam. Wilkerson handled every detail in their going-out-of-business sale, from marketing to manning the sales floor. “The main goal was to sell our existing inventory that’s all paid for and turn that into cash for our retirement,” says Sam. “It’s been very, very productive.” Would they recommend Wilkerson to other jewelers who want to enjoy their golden years? Absolutely! “Call Wilkerson,” says Laura. “They can help you achieve your goals so you’ll be able to move into retirement comfortably.”