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Jeweler Refuses to Honor Warranty After Price of Gold Increases

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A dose of watchdog journalism helped the business change its mind.

A woman who had repeated problems with a gold chain she bought from Schubach Jewelers in Utah was denied a replacement even though her warranty entitled her to one, KUTV reports. The article says that she had the chain repaired more than six times, which qualified her for a replacement under the terms of her warranty. But when she requested a new chain, the store told her that it would cost more because the price of gold had increased.

Fortunately, the woman called the KUTV news station, which took the initiative of calling Schubach’s corporate office to find out what in the Sam Hill was going on. The jeweler, naturally, backtracked on its stance and honored the warranty.

Here’s the video report.

Read more at KUTV

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If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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