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Jewelers Mutual Group Introduces Virtual Inspections

‘We can help jewelers who file a claim get back on their feet faster because of what we already know about the interior of their store through the remote inspection.’

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(PRESS RELEASE) NEENAH, WI — The COVID-19 pandemic changed the business landscape in many ways over the past year. It also transformed customers’ expectations and the ways they want to do business moving forward. More digital capabilities and technology solutions are being embraced than ever before.

To facilitate this shift, Jewelers Mutual Group introduces virtual inspections to its commercially insured jewelers as part of the underwriting process. The self-service technology meets customers where they already are and makes the process easy and desirable for busy jewelry business owners.

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Are virtual inspections the wave of the future? Dan Tober, commercial lines underwriting manager at Jewelers Mutual, thinks so. “This is a huge differentiator for us,” Tober said. “I don’t know of anyone in the jewelry space who offers remote inspection capabilities.”

Watch Tober explain how virtual inspections work in Jewelers Mutual’s latest Ask The Expert video.

The technology the company is embracing is making an impact in the insurance market, including deployment in times of crisis.

“We can help jewelers who file a claim get back on their feet faster because of what we already know about the interior of their store through the remote inspection,” Tober said. “Technology is improving the customer experience.”

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The self-service platform guides jewelers through the process of using a smart device such as a smartphone or tablet. Interior and exterior data related to the insurance property risk, hazards and exposures are documented through a simple interface, eliminating the need for an in-person inspection. The benefit is that jewelers can do this on their time and at their convenience without the worry of business interruption.

Strict privacy and security measures are in place to keep jewelers’ information safe and secure. Only authorized users can access the information, such as a Jewelers Mutual agent who will be able to view the property and operations and ensure jewelers receive adequate coverage for the risks inherent to their specific business.

Jewelers interested in learning more about virtual inspections can visit Jewelers Mutual’s Clarity blog or talk to an agent.

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When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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