Headlines

Kay Jewelers’ Facebook Page Flooded With ‘Horror Stories’ About Damaged and Missing Engagement Rings

Dozens of complaints made within a two-month period.

Published

8 years ago

April 25, 2016

INSTORE Staff

After reviewing all the comments made on Kay Jewelers’ Facebook page between February and April, Buzzfeed News says it counted 39 consumer complaints regarding lost engagement and wedding rings, bad repairs and misplaced inspection records. The article leads with a newlywed couple who brought an engagement ring to their local Kay store for an inspection. When they were told that the ring had a loose stone, it was transferred to Jared (a Kay-owned chain) for the repair, only to never be seen again. The Kay Facebook page, according to the article, is “flooded with similar horror stories from customers who say their rings have been ruined or lost by the company.”

Read more at Buzzfeed News

She Wanted to Spend More Time with Her Kids. She Called Wilkerson.

Your children are precious. More precious than gold? Absolutely! Just ask Lesley Ann Davis, owner of Lesley Ann Jewels, an independent jewelry store that — until the end of 2023 — had quite a following in Houston, Texas. To spend more time with her four sons, all in high school, she decided to close her store. Luckily, she was familiar with Wilkerson and called them as soon as she knew she wanted to move on to bigger, better and more family-focused things. Was she happy with her decision? Yes, she was. Says Davis, “Any owner looking to make that life change, looking to retire, looking to close, looking for a pause in their career, I would recommend Wilkerson. Hands down!”