Press Releases

Lavalier Personal Jewelry Insurance Simplifies Consumer Experience with Pypestream

It’s a two-way messaging to quickly guide consumers through the insurance process.

Published

4 years ago

November 13, 2019

INSTORE Staff

(PRESS RELEASE) NEW YORK — Getting personal jewelry insurance just got easier. Lavalier Personal Jewelry Insurance announces the launch of two-way messaging to quickly guide consumers through the insurance process.

“Lavalier partnered with Pypestream to incorporate artificial intelligence – AI – in our consumer application process for personal jewelry insurance,” explained Joseph Dowd, president of Berkley Asset Protection, Lavalier’s parent company. “This makes applying for insurance a snap.”

Lavalier chose Pypestream, a customer-engagement software firm that uses conversational AI, to create a more user-friendly, informed experience. The solution allows consumers to purchase and bind a policy directly within the conversational interface. When consumers request an insurance quote on Lavalier.com, the Lavalier Assistant guides them through each step of the process, providing real-time explanations for insurance terms and questions.

“As far as we can determine, Lavalier may be the first to use two-way messaging to quote and immediately bind insurance policies online,” said Marketing and Sales Vice President Melissa Becker. “We wanted the process to be easy, yet provide consumers with useful information throughout the process.”

This Third-Generation Jeweler Was Ready for Retirement. He Called Wilkerson

Retirement is never easy, especially when it means the end to a business that was founded in 1884. But for Laura and Sam Sipe, it was time to put their own needs first. They decided to close J.C. Sipe Jewelers, one of Indianapolis’ most trusted names in fine jewelry, and call Wilkerson. “Laura and I decided the conditions were right,” says Sam. Wilkerson handled every detail in their going-out-of-business sale, from marketing to manning the sales floor. “The main goal was to sell our existing inventory that’s all paid for and turn that into cash for our retirement,” says Sam. “It’s been very, very productive.” Would they recommend Wilkerson to other jewelers who want to enjoy their golden years? Absolutely! “Call Wilkerson,” says Laura. “They can help you achieve your goals so you’ll be able to move into retirement comfortably.”