(PRESS RELEASE) NEW YORK — Getting personal jewelry insurance just got easier. Lavalier Personal Jewelry Insurance announces the launch of two-way messaging to quickly guide consumers through the insurance process.
“Lavalier partnered with Pypestream to incorporate artificial intelligence – AI – in our consumer application process for personal jewelry insurance,” explained Joseph Dowd, president of Berkley Asset Protection, Lavalier’s parent company. “This makes applying for insurance a snap.”
Lavalier chose Pypestream, a customer-engagement software firm that uses conversational AI, to create a more user-friendly, informed experience. The solution allows consumers to purchase and bind a policy directly within the conversational interface. When consumers request an insurance quote on Lavalier.com, the Lavalier Assistant guides them through each step of the process, providing real-time explanations for insurance terms and questions.
“As far as we can determine, Lavalier may be the first to use two-way messaging to quote and immediately bind insurance policies online,” said Marketing and Sales Vice President Melissa Becker. “We wanted the process to be easy, yet provide consumers with useful information throughout the process.”
Family Legacy, New Chapter: How Wilkerson Turns 89 Years of History Into Future Success
After 89 years of serving the Albany community, Harold Finkle Your Jeweler faced a pivotal decision. For third-generation owner Justin Finkle, the demanding hours of running a small business were taking precious time away from his young family. "After 23 years, I decided this was the time for me," Finkle explains. But closing a business with nearly nine decades of inventory and customer relationships isn't something easily managed alone.
Wilkerson's comprehensive approach transformed this challenging transition into a remarkable success story. Their strategic planning handled everything from advertising and social media to inventory management and staffing — elements that would overwhelm most jewelers attempting to navigate a closing sale independently.
The results speak volumes. "Wilkerson gave us three different tiers of potential goals," Finkle notes. "We've reached that third tier, that highest goal already, and we still have two weeks left of the sale." The partnership didn't just meet financial objectives—it exceeded them ahead of schedule.
