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Shane Decker

How to Hire Right

Want to create a sales superstar? Use these questions to determine if you have a gem to start with.




How To Hire Right

Sales training is absolutely critical for any salesperson, but for the best results, you’ve got to start with someone who fits your organization and has the ability to sell jewelry. Many jewelers simply don’t know what to look for in a new hire, and they make mistakes in the interviewing process. Here are some questions that can help you locate your next gem of a salesperson.

  • Can you wow every customer?
  • If I called people not on your resume, would they tell me you’re a good team player?
  • Do you try for an add-on on every sale you write up?
  • Are you comfortable with your closing skill set?
  • When you see something that needs to be done, do you do it or wait to be told to do it?

Tell Me About Your Personal Skills

  • Do you know how to write up repairs?
  • Is the person I’m interviewing going to be the same one showing up to work in six months?
  • Will you take out the trash and clean the toilets?
  • Are you passionate about what you do?
  • Are you goal-minded?
  • Are you competitive with yourself?
  • Do you perform better when paid commission?
  • How do you handle conflict?
  • Are you good at follow-up: thank-you cards, phone calls, etc?
  • Do you congratulate others when they’ve had a great sale or job well done?
  • Will you help other salespeople close their sales?
  • How do you handle stress on the sales floor?
  • Are you more proactive or reactive?
  • Are you singly focused or are you a multi-tasker?
  • Do you motivate others?

Tell Me About Your Leadership Skills

  • Do you study to improve your skill set?
  • Have you given sales meetings? Do you enjoy doing them?
  • Have you ever spoken in public ?
  • Are you involved in civic work?
  • Can you sell high-ticket items?
  • What’s the place you’ve worked where you had the most fun? Why aren’t you still there?
  • Are you motivated by sales contests and bonuses?
  • Are you a better salesperson or manager?
  • Would you take a personality profile test to see where you would best fit in our organization?
  • Is it an honor to wait on every client that comes in?
  • Do you get mad when you have to write up a repair ticket and someone else is showing a diamond?
  • Is this a job or a career?
  • Do you want to own your own jewelry store someday?
  • One of the last things I ask is: do you smile a lot?
  • Start interviewing better and hiring better; it’s one of the biggest problems in the industry is.

And 8 Things It’s Illegal to Ask a Job Candidate

  1. How old are you?
  2. Are you married?
  3. Are you a U.S. citizen?
  4. Do you have any disabilities?
  5. Do you take drugs, smoke or drink?
  6. What religion do you practice?
  7. What is your race?
  8. Are you pregnant? —


Shane Decker has provided sales training to more than 3,000 jewelry stores. Shane cut his teeth in jewelry sales in Garden City, KS, and sold over 100 1-carat diamonds four years in a row. Contact him at [email protected].



Thinking of Retirement? This Jeweler Went for the Company That Shares His Values

Richard Frank of Goldstein’s Jewelry in Mobile, Ala., had worked in his family’s store since he was 13-years old. As its owner, he was proud to be at the helm of Mobile’s oldest jewelry store, an AGS, IJO and RJO member business. But there comes a time in every jeweler’s life when a decision must be made regarding the future. And for Frank, that meant turning the store over to new owners. He chose Wilkerson to handle the sale, a decision, he says, made a long time ago. “Their reputation is such that all the things we value are what they value,” he says. And the results surpassed Frank’s own expectations. Would he recommend Wilkerson for other jewelers who are considering a going-out-of-business or retirement sale? “If you’re contemplating a sale to maximize the return on your business, there is no one else in the industry that I could even think of recommending.”

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