When that inevitable stare-down over prices occurs, don’t blink, says Shane Decker.
Listen with your eyes to know when the customer is in the 30-second window.
But they won’t buy unless you have what they want.
These are some ways to respond to indecision on the part of your clients.
Here’s how to make sure your people stay accountable to your store’s “absolutes.”
It takes time, effort and preparation.
Shoppers want big diamonds. Here’s how to make sure you’re ready to sell them.
And you shouldn’t be paying them commission.
It's another day at work for you, but for the client, it's a memory to cherish forever.
It will show you where your sales staff needs training.
Everyone on your team has to be committed to the practice.
You have more time than ever to train your staff.
Learn how to build value, rather than costing yourself profits.
Here's how to make closing sales easier, says Shane Decker.
Romance the item and the reason they came in, and you’ll close more sales.
Take full advantage of every minute to make your sales team better.
Go the extra mile for your client if you want to see them again.
Cover these topics to maximize your selling opportunities this season.
It's one of the surest ways to ruin a client's experience.
They want to leave with their chosen product in a bag.