(What you’d have said to that rude customer … if only you’d thought of it faster)
“Then why didn’t you go there in the first place?”
… to the customer who wanted a new watch pin and an extra hole punched in his filthy leather watch band. I quoted him $5 for the pin and additional hole and even offered to perform the work while he waited. He said, “You mean there’s a charge? I’ll just go to my jeweler then.”
Woulda Coulda Shouldas are provided anonymously by INSTORE’s Brain Squad.
This article originally appeared in the March 2017 edition of INSTORE.
</div>
<div style="width: 100%; background-color: #ff3333; padding: 20px;”>
What’s the Brain Squad?
If you’re the owner or top manager of a U.S. jewelry business serving the public, you’re invited to join the INSTORE Brain Squad. By taking one five-minute quiz a month, you can get a free t-shirt, be featured prominently in this magazine, and make your voice heard on key issues affecting the jewelry industry. Good deal, right? Sign up here.