A new study commissioned by Avery Dennison (Mentor, Ohio) that polled 4000 shoppers in the U.K. and U.S. found that 52 percent of Gen Z respondents would “switch to another store if their favorite decided to get rid of self-checkout,” Inc. reports.
The preference of using self-checkout versus a counter staffed by a human among Gen Z, according to the survey findings, is driven by speed, the desire for shorter lines/wait times and a reduced amount of human interaction. Conversely, boomers, millennials and Gen X’ers would rather not interact with self-checkout stations.
Some retailers have been shifting away from the reliance on self-checkout methods, like Dollar General (Goodlettsville, Tenn.) which recently announced it would increase the amount of workers in its checkout area, or Walmart (Bentonville, Ark.), which plans to reduce the amount of in-store self-checkouts to deter theft at certain locations.
Ready to Relocate? Wilkerson Makes Your Move Seamless
When Brockhaus Jewelry decided to leave their longtime West Main Street storefront for a standalone building elsewhere in Norman, Oklahoma, owners John Brockhaus and Brad Shipman faced a familiar challenge: how to efficiently reduce inventory before the big move. Their solution? Partnering with liquidation specialists Wilkerson for a second time.
"We'd already experienced Wilkerson's professionalism during a previous sale," Shipman recalls. "But their approach to our relocation event truly impressed us. They strategically prioritized our existing pieces while tactfully introducing complementary merchandise as inventory levels decreased." The carefully orchestrated sale didn't just meet targets—it shattered them.
Asked if they'd endorse Wilkerson to industry colleagues planning similar transitions—whether relocating, retiring, or refreshing their space—both partners were emphatic in their approval. "The entire process was remarkably straightforward," Shipman notes. "Wilkerson delivered a well-structured program, paired us with a knowledgeable advisor, and managed every detail flawlessly from concept to completion."
