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Study: More Retailers Turning to Third Party Fulfillment Services

Additionally, retailers are decreasing in-store staff fulfillment services.

Published

3 months ago

January 29, 2024

INSTORE Staff

Study: More Retailers Turning to Third Party Fulfillment Services

PHOTO: ISTOCKPHOTO

In the recently released 2023 Omnichannel and Fulfillment Benchmark Report, more than half (53 percent) of retailers surveyed use third-party services for fulfillment such as Instacart, DoorDash and Uber Eats. This marked an increase from 2022, in which 45 percent of retailers used third party fulfillment service.

Other findings released from the report include:

56 percent of retailers surveyed assigned in-store staff to handle fulfillment services. This is down from 65 percent in 2022.
43 percent of retailers surveyed provide dedicated space for order prep. This is down from 60 percent in 2022.
54 percent of retailers surveyed said active physical stores are the final locations for inventory prior to delivery.

This Third-Generation Jeweler Was Ready for Retirement. He Called Wilkerson

Retirement is never easy, especially when it means the end to a business that was founded in 1884. But for Laura and Sam Sipe, it was time to put their own needs first. They decided to close J.C. Sipe Jewelers, one of Indianapolis’ most trusted names in fine jewelry, and call Wilkerson. “Laura and I decided the conditions were right,” says Sam. Wilkerson handled every detail in their going-out-of-business sale, from marketing to manning the sales floor. “The main goal was to sell our existing inventory that’s all paid for and turn that into cash for our retirement,” says Sam. “It’s been very, very productive.” Would they recommend Wilkerson to other jewelers who want to enjoy their golden years? Absolutely! “Call Wilkerson,” says Laura. “They can help you achieve your goals so you’ll be able to move into retirement comfortably.”