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Study: More Retailers Turning to Third Party Fulfillment Services

Additionally, retailers are decreasing in-store staff fulfillment services.

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Study: More Retailers Turning to Third Party Fulfillment Services
PHOTO: ISTOCKPHOTO

In the recently released 2023 Omnichannel and Fulfillment Benchmark Report, more than half (53 percent) of retailers surveyed use third-party services for fulfillment such as Instacart, DoorDash and Uber Eats. This marked an increase from 2022, in which 45 percent of retailers used third party fulfillment service.

Other findings released from the report include:

  • 56 percent of retailers surveyed assigned in-store staff to handle fulfillment services. This is down from 65 percent in 2022.
  • 43 percent of retailers surveyed provide dedicated space for order prep. This is down from 60 percent in 2022.
  • 54 percent of retailers surveyed said active physical stores are the final locations for inventory prior to delivery.

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Moving Up — Not Out — with Wilkerson

Trish Parks has always wanted to be in the jewelry business and that passion has fueled her success. The original Corinth Jewelers opened in the Mississippi town of the same name in 2007. This year, Parks moved her business from its original strip mall location to a 10,000-square foot standalone store. To make room for fresh, new merchandise, she asked Wilkerson to organize a moving sale. “What I remember most about the sale is the outpouring excitement and appreciation from our customers,” says Parks. Would she recommend Wilkerson to other jewelers? “I would recommend Wilkerson because they came in, did what they were supposed to and made us all comfortable. And we met our goals.”

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