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Take the First Step To a Luxury Image

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Take the First Step  To a Luxury Image

Supermarkets like Whole Foods go to great lengths to give the appearance of freshness. The picturesque crates stacked throughout the store (as though cracked open with a crowbar just that morning), the hand-written messages on chalkboards as though pricing is being calculated spontaneously based what came in that day, and the ice, all that ice, ice everywhere you turn.

Says author Martin Lindstrom, who writes about Whole Foods in his 2011 best-selling business book Brandwashed: Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy: “Have you ever noticed that there’s ice everywhere in this shop? Why? Does hummus really need to be kept ice-cold? What about cucumber-and-yogurt dip? No and no. This ice is another ‘symbolic’ – an unconscious suggestion that what’s before us is bursting with freshness.”

&#8220 To improve your marketing,
start to use what Lindstrom
calls &#8216symbolics.&#8217 &#8221

That suggestion is important. But the reality is often different. In fact, Lindstrom’s research shows that the average apple we see in a supermarket is actually 14 months old. Not exactly bursting with freshness.

To improve your marketing, start to use what Lindstrom calls “symbolics”. For instance, let’s say you’re looking to create the appearance of luxury in your store. (And let’s say that quintupling your area, putting down marble flooring, and installing the gardens of Versailles in your parking lot are not on the agenda.)

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To create a more luxurious appearance, take one case and de-clutter. Put in a small collection of products, giving every product a lot of space. Remember, the essential rule of display is space equals luxury. You can go further by creating a vignette around the items using luxury symbols. Maybe your theme is “wedding in France”. Put in an Eiffel Tower statue, a few fake snapshots of a bride and groom in French-like surroundings, a couple of wine glasses, fake plane tickets.

Play French music in your store, serve a little wine. There you go, your own little luxury experience. Try it for one month.

You can start brainstorming more luxury vignettes on your own. Or, even better, come brainstorm with all of us and Martin Lindstrom himself at The SMART Show Chicago, coming April 13-15. Martin will be part of the show’s “Masters of Marketing” series, which will also feature Carley Roney of The Knot, Lauren Freedman, and Jim Ackerman.

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Family Legacy, New Chapter: How Wilkerson Turns 89 Years of History Into Future Success

After 89 years of serving the Albany community, Harold Finkle Your Jeweler faced a pivotal decision. For third-generation owner Justin Finkle, the demanding hours of running a small business were taking precious time away from his young family. "After 23 years, I decided this was the time for me," Finkle explains. But closing a business with nearly nine decades of inventory and customer relationships isn't something easily managed alone. Wilkerson's comprehensive approach transformed this challenging transition into a remarkable success story. Their strategic planning handled everything from advertising and social media to inventory management and staffing — elements that would overwhelm most jewelers attempting to navigate a closing sale independently. The results speak volumes. "Wilkerson gave us three different tiers of potential goals," Finkle notes. "We've reached that third tier, that highest goal already, and we still have two weeks left of the sale." The partnership didn't just meet financial objectives—it exceeded them ahead of schedule.

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David Squires

Take the First Step To a Luxury Image

Published

on

Take the First Step  To a Luxury Image

Supermarkets like Whole Foods go to great lengths to give the appearance of freshness. The picturesque crates stacked throughout the store (as though cracked open with a crowbar just that morning), the hand-written messages on chalkboards as though pricing is being calculated spontaneously based what came in that day, and the ice, all that ice, ice everywhere you turn.

Says author Martin Lindstrom, who writes about Whole Foods in his 2011 best-selling business book Brandwashed: Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy: “Have you ever noticed that there’s ice everywhere in this shop? Why? Does hummus really need to be kept ice-cold? What about cucumber-and-yogurt dip? No and no. This ice is another ‘symbolic’ – an unconscious suggestion that what’s before us is bursting with freshness.”

&#8220 To improve your marketing,
start to use what Lindstrom
calls &#8216symbolics.&#8217 &#8221

That suggestion is important. But the reality is often different. In fact, Lindstrom’s research shows that the average apple we see in a supermarket is actually 14 months old. Not exactly bursting with freshness.

To improve your marketing, start to use what Lindstrom calls “symbolics”. For instance, let’s say you’re looking to create the appearance of luxury in your store. (And let’s say that quintupling your area, putting down marble flooring, and installing the gardens of Versailles in your parking lot are not on the agenda.)

Advertisement

To create a more luxurious appearance, take one case and de-clutter. Put in a small collection of products, giving every product a lot of space. Remember, the essential rule of display is space equals luxury. You can go further by creating a vignette around the items using luxury symbols. Maybe your theme is “wedding in France”. Put in an Eiffel Tower statue, a few fake snapshots of a bride and groom in French-like surroundings, a couple of wine glasses, fake plane tickets.

Play French music in your store, serve a little wine. There you go, your own little luxury experience. Try it for one month.

You can start brainstorming more luxury vignettes on your own. Or, even better, come brainstorm with all of us and Martin Lindstrom himself at The SMART Show Chicago, coming April 13-15. Martin will be part of the show’s “Masters of Marketing” series, which will also feature Carley Roney of The Knot, Lauren Freedman, and Jim Ackerman.

/* * * CONFIGURATION VARIABLES: EDIT BEFORE PASTING INTO YOUR WEBPAGE * * */
var disqus_shortname = ‘instoremag’; // required: replace example with your forum shortname

/* * * DON’T EDIT BELOW THIS LINE * * */
(function() {
var dsq = document.createElement(‘script’); dsq.type = ‘text/javascript’; dsq.async = true;
dsq.src = ‘http://’ + disqus_shortname + ‘.disqus.com/embed.js’;
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})();

Advertisement

Please enable JavaScript to view the comments powered by Disqus.
blog comments powered by Disqus

Advertisement

SPONSORED VIDEO

Family Legacy, New Chapter: How Wilkerson Turns 89 Years of History Into Future Success

After 89 years of serving the Albany community, Harold Finkle Your Jeweler faced a pivotal decision. For third-generation owner Justin Finkle, the demanding hours of running a small business were taking precious time away from his young family. "After 23 years, I decided this was the time for me," Finkle explains. But closing a business with nearly nine decades of inventory and customer relationships isn't something easily managed alone. Wilkerson's comprehensive approach transformed this challenging transition into a remarkable success story. Their strategic planning handled everything from advertising and social media to inventory management and staffing — elements that would overwhelm most jewelers attempting to navigate a closing sale independently. The results speak volumes. "Wilkerson gave us three different tiers of potential goals," Finkle notes. "We've reached that third tier, that highest goal already, and we still have two weeks left of the sale." The partnership didn't just meet financial objectives—it exceeded them ahead of schedule.

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