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True Tales

True Tales: Saved By the Cuff of My Pants

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Not too long ago, I re-set a customer’s diamond in a new pendant. I polished it along with six or seven other items and put them in the ultrasonic. Later, when I took them out, her pendant was nowhere to be found. We looked high and low. We took apart the dust collector, the sink, etc. but still no pendant. This was not an overly expensive piece, but let’s face it, no one wants to tell their customer their jewelry was lost. Later that evening, while in the car with my wife. I told her what had happened. She said, “Did you check the cuff of your pants?” I slid my hand into the cuff and, without having to even feel around, put my fingers on something. You guessed it, her pendant. Apparently, when I slid the items I was polishing into the palm of my hand, this pendant missed and fell into the cuff unbeknownst to me. Not only that, it stayed there for the whole day instead of falling out at any number of locations. Just dumb luck? I’m not sure!
 
GARY Y., 
AMES, IA

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True Tales

If She Didn’t Like the Platinum, She Really Won’t Like the Moissanite

This real customer wanted the sheen of sparkly copper.

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A customer sent her fiancé into the store with a piece of copper wire coated with a sparkling something. He said she wanted a ring just like it in platinum with the same finish. We told him there was no finish available to re-create what he was showing us. We called a month later to tell him his platinum band was ready for pickup. When they came in, she became quite snarly because the sparkle finish she asked for was not there. We tried to explain, but she was not hearing us. She said she needed the sparkle to remind her every day of “the sparkle in their lives.” She demanded to know why it took us a month to tell her it was not possible. We explained that we had told her fiancé the day he came in. When she glared at him and asked why he didn’t tell her, he just looked at the floor. (She is 5 foot tall. He is 6 feet 4 inches.) She refused the platinum band we had special-ordered and walked out of the store. We were left to wonder what will happen when she finds out the focal stone in her engagement ring isn’t the 1.5-carat diamond she thinks it is, but rather a stunning moissanite at a tenth the price?

Provided anonymously to INSTORE’s Big Survey

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True Tales

A 5-Carat Diamond Wasn’t Big Enough for This Client

Go big or go home? A jeweler wishes this customer would.

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A CLIENT LOOKED at many different fancy yellows, each above 5 carats, for over six months with countless meetings and still couldn’t decide. The most recent excuse? “It’s just not big enough.”

Provided anonymously to INSTORE’s Big Survey

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True Tales

‘Even If You Were Cher, I Wouldn’t Loan You This Jewelry!’

An owner refuses to fall for this dumb yet real scam artist.

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ONE DAY, a limo pulled into my parking lot. The young lady who alit claimed to be the P.A. for Cher. She went on to pick out pieces from my case that she swore would work in that night’s performance and be returned the next day. I informed her if the star herself walked in, I wouldn’t hand over thousands of dollars worth of jewelry “on loan.” She called me some nasty names and left. Seems Cher was not performing anywhere near the East Coast that night and it was just a scam. Oh well! — James Doggett, Doggett Jewelry, Kingston, NH

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