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True Tales

True Tales: The Lost Watch Battery



Had a fellow come in one day and ask if I remembered him. I really didn’t so he continued on about the battery that I had installed in his watch. I suspected something had gone awry and I was in for a complaint. He stated that he had lost the watch only a week after I installed the battery. I expressed my sympathy for his loss and tried to figure out how this was going to be my problem. Then I asked what he thought I could do for him. He wanted to know if he could have a refund for the battery because it was of no use to him anymore. I was searching for the right words and the only thing that came out was, “No problem — bring in the battery and I’ll be happy to give you a refund.” To which he promptly replied, “But I lost that, too!”



Wilkerson Testimonials

Wilkerson Helped This Jeweler to Navigate His Retirement Sale Despite a Pandemic

Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

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