True Tales: The Lost Watch Battery

Published

15 years ago

July 2, 2008

Had a fellow come in one day and ask if I remembered him. I really didn’t so he continued on about the battery that I had installed in his watch. I suspected something had gone awry and I was in for a complaint. He stated that he had lost the watch only a week after I installed the battery. I expressed my sympathy for his loss and tried to figure out how this was going to be my problem. Then I asked what he thought I could do for him. He wanted to know if he could have a refund for the battery because it was of no use to him anymore. I was searching for the right words and the only thing that came out was, “No problem — bring in the battery and I’ll be happy to give you a refund.” To which he promptly replied, “But I lost that, too!”

ROBERT B.,
CENTEREACH, NY

Time for More “Me Time”? Time to Call Wilkerson

Rick White, owner of White’s & Co. Jewelry in Rogers, Ark., knew it was time to retire. Since the age of 18, jewelry had been his life. Now it was time to get that “me time” every retailer dreams about. So, he chose Wilkerson to manage his going-out-of-business sale. White says he’d done plenty of sales on his own, but this was different. “Wilkerson has been a very, very good experience. I’ve had the best salespeople in the history of jewelry,” he says. “I recommend Wilkerson because they are really the icon of the jewelry business and going-out-of-business sales. They’ve been doing it for decades. I just think they’re the best.”