Press Releases

Lavalier Personal Jewelry Insurance Simplifies Consumer Experience with Pypestream

It’s a two-way messaging to quickly guide consumers through the insurance process.

Published

5 years ago

November 13, 2019

INSTORE Staff

(PRESS RELEASE) NEW YORK — Getting personal jewelry insurance just got easier. Lavalier Personal Jewelry Insurance announces the launch of two-way messaging to quickly guide consumers through the insurance process.

“Lavalier partnered with Pypestream to incorporate artificial intelligence – AI – in our consumer application process for personal jewelry insurance,” explained Joseph Dowd, president of Berkley Asset Protection, Lavalier’s parent company. “This makes applying for insurance a snap.”

Lavalier chose Pypestream, a customer-engagement software firm that uses conversational AI, to create a more user-friendly, informed experience. The solution allows consumers to purchase and bind a policy directly within the conversational interface. When consumers request an insurance quote on Lavalier.com, the Lavalier Assistant guides them through each step of the process, providing real-time explanations for insurance terms and questions.

“As far as we can determine, Lavalier may be the first to use two-way messaging to quote and immediately bind insurance policies online,” said Marketing and Sales Vice President Melissa Becker. “We wanted the process to be easy, yet provide consumers with useful information throughout the process.”

She Wanted to Spend More Time with Her Kids. She Called Wilkerson.

Your children are precious. More precious than gold? Absolutely! Just ask Lesley Ann Davis, owner of Lesley Ann Jewels, an independent jewelry store that — until the end of 2023 — had quite a following in Houston, Texas. To spend more time with her four sons, all in high school, she decided to close her store. Luckily, she was familiar with Wilkerson and called them as soon as she knew she wanted to move on to bigger, better and more family-focused things. Was she happy with her decision? Yes, she was. Says Davis, “Any owner looking to make that life change, looking to retire, looking to close, looking for a pause in their career, I would recommend Wilkerson. Hands down!”