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Are You Reaching Millennials? 7 Jewelry Retailers Explain How They Market to Enigmatic Generation

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Social media is important, but it’s not everything.

At this point, it’s no secret that millennials tick a bit differently than their forebears. And it’s also no secret that a key to success in modern retail is crafting marketing messages that resonate with young consumers as their purchasing power grows. To that end, Rapaport Magazine’s latest issue is strictly dedicated to millennials, asking on its front cover, “Who are they, and what do they want?”

In the magazine, there’s a Q&A feature in which seven jewelry retailers are asked how they market to millennials and what kind of shoppers they are. Staying active on social media is a common thread in the responses, though there are other marketing strategies that jewelers are employing, such as advertising through digital radio services (i.e. Spotify, Pandora, etc.). Some of the jewelers queried in the article have also noticed that females are more involved in the big purchasing decisions than they used to be, so that’s another thing to consider in your messaging.

Read more at Rapaport

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If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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