Connect with us

Headlines

Average Ticket Edges Higher As Strong Season Continues

mm

Published

on

See the results of our latest Holiday Season Mini-Survey.

Jewelers reported that momentum was building toward a very strong 2017 holiday season, according to the second INSTORE Holiday Season Mini-Survey.

As we enter the home stretch, the positive reviews of the holiday season we’ve been seeing since Black Friday continue to roll in. In our fourth Brain Squad Mini Survey, 36 percent of jewelers described the season so far as “terrific” or “better than expected”, while 27 percent rated it negatively. The rest said it was on par with expectations.

 

CUSTOMER TRAFFIC COMPARED TO LAST YEAR

 

AVERAGE TICKET COMPARED TO LAST YEAR

While those levels have changed little in the three weeks since we started doing our holiday surveys, one trend that has become more prominent is declining customer traffic but higher tickets. Only 29 percent of jewelers said their traffic was up over the same period in 2016 (vs. 36 percent who said it was down), but 44 percent said their average ticket was up (vs. 22 percent who said it had declined).

Advertisement

“Sales are up, transactions are down. Custom is very strong, people know what they want and want it made,” said Susan Kauffman at Black Dog Jewelers, Lewisburg, PA.

The strong sales numbers could also be seen in the way average ticket has steadily climbed over the season. In our first mini survey, 43 percent of jewelers said their average sale was over $350. In this weekend’s survey, the portion of jewelers reporting such a high number had climbed to 48 percent.

“Many customers tell me that they had the best year in their businesses and therefore seem to be spending more this year because of that,” said Tom Duma, owner of Thom Duma Fine Jewelers in Warren, OH.

Added Kim Hatchell, the manager at Galloway & Moseley, in Sumter, SC: “People are definitely more comfortable than last year, and spending more.”

In addition to the lift from a strong economy there is evidence jewelers are getting a better handle on the new retail environment.  “I feel blessed to have the business we do. Changes are fine and we are adapting nicely to the new generation of retail,” said Brenda Newman, owner of The Jewelry Source in El Segundo, CA.

As for what’s selling well, diamonds, silver and custom continue to dominate the list. “Diamond necklaces, diamond earrings and diamond rings still are making the most headlines here in the Midwest,” reported Denise Oros, owner of Linnea Jewelers in La Grange, IL “Santa’s sleigh has made several stops at our front door to pickup delightful goodies for good little girls.”

Advertisement

More than 150 jewelers from 36 states and Canada responded to our survey, which was sent out on Monday morning. We’ll send out our final holiday season survey next week. Please look out for it.

Advertisement

VIDEO HIGHLIGHT

Wilkerson Testimonials

Cleaning House for a New Generation

At Komara Jewelers in Canfield, Ohio, Wilkerson handled all the aspects of its retirement sale just as owner Bob Komara’s children took over day-to-day operations of the business. They’d used other companies before, says Brianna Komara-Pridon, but they didn’t compare. “If we had used Wilkerson then, it would have been so much better.”

Promoted Headlines

Want more INSTORE? Subscribe to our newsletter.

Comment

Headlines

Jewelry Company Wins Guinness World Records Title

The winning piece has 15,858 diamonds.

mm

Published

on

BASEL, Switzerland – Coronet has been awarded a Guinness World Records title for “most diamonds set on a watch.”

The winning piece, called Mudan, is described on a press release as “an incredible art-piece featuring 15,858 diamonds.”

The title was awarded at the 2019 Baselworld watch and jewelry trade fair.

yet again exceeded expectations at the 2019 Baselworld watch and jewelry trade fair. The brand was awarded its 9th Guinness World Records with the ‘most diamonds set on a watch’. Coronet is already a proud title holder of previous 8 Guinness World Records for innovative diamond creations, including the most valuable Guitar featuring 1.6kg of 18K gold and 400 carats of diamonds.

The watch is set in 18-karat gold with artist Reena Ahluwalia’s diamond painting on the dial. The watch is inspired by Peonies, as they symbolize nobility, honor and wealth. Peony is known as the “king of the flowers” in Chinese culture.

Aaron Shum, founder of Coronet and president of Aaron Shum Jewelry Ltd., said, “Since 2015, CORONET is continuously surprising jewelers and fashion lovers at BaselWorld when we unveiled the dazzling Diamond Guitar.

“This is the ninth time that Coronet has been honored with a GUINNESS WORLD RECORDS title. We are proud to showcase our one-of-a-kind ‘Mudan’ watch with artist Reena Ahulwalia’s masterpiece on the watch’s dial – a hyper realistic painting of a diamond.”

The Mudan has a total of 50.01 carats of diamonds.

Continue Reading

Headlines

5 Arrested in $10M Jewelry Heist

A mother and son were among those taken into custody.

mm

Published

on

Five people have been charged in connection with an Atlanta burglary in which thieves made off with jewelry worth as much as $10 million, the Atlanta Journal-Constitution reports.

Burglars may have made off with the jewelry from Icebox Diamonds & Watches in Atlanta in February after tying up the store manager and his wife in their home, authorities say.

Podcast: How Can Jewelry Stores Stop Losing Their Best Employees?
JimmyCast

Podcast: How Can Jewelry Stores Stop Losing Their Best Employees?

Podcast: A One of a Kind Family Heirloom is ‘Vaporized’ … and a Jeweler Goes Above and Beyond to Replace It
Over the Counter

Podcast: A One of a Kind Family Heirloom is ‘Vaporized’ … and a Jeweler Goes Above and Beyond to Replace It

Podcast: Using Social Media to Win Customers and Lower Your Intimidation Factor
JimmyCast

Podcast: Using Social Media to Win Customers and Lower Your Intimidation Factor

Police took four people into custody: Jose Hernandez Pearson, Gregory Andrews, Tameka Lashon Croskey and Meisha Sims. A fifth person, Crysell Croskey, was already in jail on unrelated charges. Authorities said Tameka Croskey and Crysell Croskey are mother and son.

The suspects face a variety of felony counts, including burglary, theft, weapons and narcotics charges, the Journal-Constitution reports. Racketeering charges are also anticipated.

Before the burglary, two gunmen wearing ski masks entered the home and demanded codes to the store safes, according to earlier reports.

The couple were not injured, although the gunmen threatened to kill them, the Atlanta Journal-Constitution has reported. But media reports say they were bound with zip ties and duct tape.

Advertisement

Two men broke into the Buckhead store at about 11:30 p.m. and spent about two hours there, police said. They emptied two safes, taking jewelry and watches.

Cash and jewelry were also reportedly stolen from the jeweler’s home.

Read more at the Atlanta Journal-Constitution

Continue Reading

Headlines

Jewelry Insurance Startup Firm Raises $2M

The founder is a third-generation jeweler.

mm

Published

on

BriteCo, a jewelry-insurance startup company, announced a $2 million seed round.

The round’s investors include Brian Spaly, the founder of Trunk Club; and Jeff Taylor, the former chairman and CEO at Cole Taylor Bank.

Video: How to Hire the Best People for Your Jewelry Store
Jimmy Degroot

Video: How to Hire the Best People for Your Jewelry Store

Video: Jim Ackerman on Why Your Digital Marketing Doesn’t Work Like the Experts Say It Should
Jim Ackerman

Video: Jim Ackerman on Why Your Digital Marketing Doesn’t Work Like the Experts Say It Should

Video: Don’t Miss the Biggest Opportunity to Improve Profits in Your Jewelry Store
Jimmy Degroot

Video: Don’t Miss the Biggest Opportunity to Improve Profits in Your Jewelry Store

The firm provides verified appraisals and immediate replacement coverage by HDI global, an A-rated insurance carrier, according to a press release.

“As a third-generation jeweler, my family and I have a long history delighting customers and helping them celebrate moments of joy in their lives,” said Dustin Lemick, BriteCo founder and CEO.

“But the jewelry buyer is changing rapidly. Millennials now represent the largest jewelry buying demographic, and their expectations are different from those of prior generations. BriteCo helps jewelers by providing them with the optimal blend of online convenience and personal attention.”

Lemick and his family have owned and operated retail jewelry locations in the Chicagoland area for over 60 years.

BriteCo explains that its coverage has no deductible, automatically updates protection each year using advanced price analytics and predictive models, and offers a streamlined claims experience. It also “offers an easy to use, cloud-based Appraisal Management System (AMS) that is faster and more accurate than the jewelry industry’s traditional manual processes,” according to the release.

“What Dustin and his team have accomplished in such a short period of time is amazing,” said Jeff Taylor, one of the company’s investors. “Getting BriteCo licensed in virtually every state before officially launching is a testament to their hard work and the professionalism with which they’re approaching this big challenge.

“I’m excited to be a part of their push to modernize the jewelry insurance and appraisal process and to help millions of people across the US protect their most valuable possessions.”

Continue Reading

Most Popular