David Geller

David Geller: Holiday Fix

Published

22 years ago

September 1, 2003

David S. Geller Instore September 2003 Issue

WANT TO MAKE your shop really hum this holiday season? Here’s the steps you need to take. Starting … just about … now!

1. Start now and write down what type of sizing stock and wire you normally keep in your store. Make a chart. Be sure before November that you have enough on hand. In our store we had a listing on a form, easy to always order. Example:

12” each flat sizing stock: 2 x 1.5mm; 2.5 x 1.5 mm 14kt yellow gold and 14kt white gold;
6” each flat stock: 3 x 2mm; 4 x 2mm;
12” each BS round wire 18; 20; 22; 24.

2. Keep a simple log of the styles and sizes of heads you use. Go to an “organizing” store and get plastic compartment boxes that have 12 small drawers. Put inside at least three to six of the sizes of heads, lobster claws, jump rings that you use most. This will allow you to make more instant sales from the case by changing out heads, etc.

3. Have the right amount of polishing buffs, rouge, etc on hand.

4. Buy a writing board and post each day “next available due date” for repairs and custom work and wax views. This way the sales staff will know and won’t “over-promise” work.

5. If your shop is really swamped during December, cut off repairs for Christmas by December 10th. But do continue to take them in, promising repairs for January 10th.

6. Anyone who needs a repair for Christmas after December 10th, charge a premium (we charged an extra 50 percent for repairs performed during the Christmas season).

7. To eliminate the confusion of “This was a rush job, why isn’t it done?”, buy different colored job envelopes to help identify the rush jobs. My company used the ones from Impact Manufacturing: isi@isiprint.com.

8. Make a work schedule in advance so everyone knows the days on and off of your shop jewelers. Plan ahead for things like your staff (jewelers) needing time off to shop for Christmas, etc.

9. Do something nice for the jewelers at Christmas; they are bent over all day long! We arranged for the whole staff to get massages at a massage therapist office about a week before Christmas, letting them off a little early. It really boosts morale and helps to ease that built-up shoulder tension. It was $65 well spent.

10. Consider placing an ad in the newspaper on Christmas Day, a few days after, and right before New Year’s Eve. It should read something like: “Christmas present the wrong size? We offer repairs and sizing while you wait”. There would be an asterisk next to it and at the bottom of the ad it would say “extra charge for while-you-wait service”. We charged 50 percent more for anything done while you wait. It was almost as busy as the first week in December. Great profits from this week.

This story is from the September 2003 edition of INSTORE.

Four Decades of Excellence: How Wilkerson Transformed a Jeweler's Retirement into Celebration

After 45 years serving the Milwaukee community, Treiber & Straub Jewelers owner Michael Straub faced a significant life transition. At 75, the veteran jeweler made a personal decision many business owners understand: "I think it's time. I want to enjoy my wife with my grandchildren for the next 10, 15 years." Wilkerson's expertise transformed this major business transition into an extraordinary success. Their comprehensive approach to managing the going-out-of-business sale created unprecedented customer response—with lines forming outside the store and limits on how many shoppers could enter at once due to fire safety regulations. The results exceeded all expectations. "Wilkerson did a phenomenal job," Straub enthuses. "They were there for you through the whole thing, helped you with promoting it, helping you on day-to-day business. I can't speak enough for how well they did." The partnership didn't just facilitate a business closing; it created a celebratory finale to decades of service while allowing Straub to confidently step into his well-earned retirement.