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How Noxious Can a Company Culture Get?

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Read business author Bob Sutton’s post about United Airlines losing his friend’s 10-year-old child. Then read the comments on the post. And then read the friend’s original complaint letter to United Airlines. See if your blood doesn’t boil.

(Read here)

It’s a great lesson in exactly how noxious a company culture can get. (Not to mention a lesson in how social media can amplify instances of bad customer service.)

United is clearly in a place where you don’t want to be as a company.

  • Crushed by market forces
  • Apathetic employees
  • Confused management
  • Distrustful customers

Steer clear, if you can.

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Retirement Made Easy with Wilkerson

The store was a landmark in Topeka, Kansas, but after 80 years in business, it was time for Briman’s Leading Jewelers to close up shop. Third generation jeweler and owner Rob Briman says the decision wasn’t easy, but the sale that followed was — all thanks to Wilkerson. Briman had decided a year prior to the summer 2020 sale that he wanted to retire. With a pandemic in full force, he had plenty of questions and concerns. “We had no real way to know if we were going to be successful or have a failure on our hands,” says Briman. “We didn’t know what to expect.” But with Wilkerson in charge, the experience was “fantastic” and now there’s plenty of time for relaxing and enjoying a more secure retirement. “I would recommend Wilkerson to any retailer considering a going-out-of-business sale,” says Briman. “They’ll help you reach your financial goal. Our experience was a tremendous success.”

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David Squires

How Noxious Can a Company Culture Get?

Published

on

Read business author Bob Sutton’s post about United Airlines losing his friend’s 10-year-old child. Then read the comments on the post. And then read the friend’s original complaint letter to United Airlines. See if your blood doesn’t boil.

(Read here)

It’s a great lesson in exactly how noxious a company culture can get. (Not to mention a lesson in how social media can amplify instances of bad customer service.)

United is clearly in a place where you don’t want to be as a company.

Advertisement
  • Crushed by market forces
  • Apathetic employees
  • Confused management
  • Distrustful customers

Steer clear, if you can.

/* * * CONFIGURATION VARIABLES: EDIT BEFORE PASTING INTO YOUR WEBPAGE * * */
var disqus_shortname = ‘instoremag’; // required: replace example with your forum shortname

/* * * DON’T EDIT BELOW THIS LINE * * */
(function() {
var dsq = document.createElement(‘script’); dsq.type = ‘text/javascript’; dsq.async = true;
dsq.src = ‘http://’ + disqus_shortname + ‘.disqus.com/embed.js’;
(document.getElementsByTagName(‘head’)[0] || document.getElementsByTagName(‘body’)[0]).appendChild(dsq);
})();

Please enable JavaScript to view the comments powered by Disqus.
blog comments powered by Disqus

Continue Reading
Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

Retirement Made Easy with Wilkerson

The store was a landmark in Topeka, Kansas, but after 80 years in business, it was time for Briman’s Leading Jewelers to close up shop. Third generation jeweler and owner Rob Briman says the decision wasn’t easy, but the sale that followed was — all thanks to Wilkerson. Briman had decided a year prior to the summer 2020 sale that he wanted to retire. With a pandemic in full force, he had plenty of questions and concerns. “We had no real way to know if we were going to be successful or have a failure on our hands,” says Briman. “We didn’t know what to expect.” But with Wilkerson in charge, the experience was “fantastic” and now there’s plenty of time for relaxing and enjoying a more secure retirement. “I would recommend Wilkerson to any retailer considering a going-out-of-business sale,” says Briman. “They’ll help you reach your financial goal. Our experience was a tremendous success.”

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