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How Noxious Can a Company Culture Get?

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How Noxious Can a Company Culture Get?

Read business author Bob Sutton’s post about United Airlines losing his friend’s 10-year-old child. Then read the comments on the post. And then read the friend’s original complaint letter to United Airlines. See if your blood doesn’t boil.

(Read here)

It’s a great lesson in exactly how noxious a company culture can get. (Not to mention a lesson in how social media can amplify instances of bad customer service.)

United is clearly in a place where you don’t want to be as a company.

  • Crushed by market forces
  • Apathetic employees
  • Confused management
  • Distrustful customers

Steer clear, if you can.

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When Sales Beat Projections, You Know Wilkerson Did Its Job

There are no crystal balls when it comes to sales projections. But when Thomasville, Georgia jeweler Fran Lewis chose Wilkerson to run the retirement/going-out-of-business sale for Lewis Jewelers and More, she was pleasantly surprised to learn that even Wilkerson could one-up its own sales numbers. “Not only did we meet our goal, but we exceeded the goal that Wilkerson had given us by about 134%,” she says. After more than 40 years in the business, Lewis says she decided a few years ago to “move towards retirement.” And she was impressed by Wilkerson’s tenure in the industry. Overall, she’d recommend the company to anyone else who may be thinking it’s time to hang up their loupe. “As a full package, they’ve done a very good job and I’d definitely recommend Wilkerson.”

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David Squires

How Noxious Can a Company Culture Get?

Published

on

How Noxious Can a Company Culture Get?

Read business author Bob Sutton’s post about United Airlines losing his friend’s 10-year-old child. Then read the comments on the post. And then read the friend’s original complaint letter to United Airlines. See if your blood doesn’t boil.

(Read here)

It’s a great lesson in exactly how noxious a company culture can get. (Not to mention a lesson in how social media can amplify instances of bad customer service.)

United is clearly in a place where you don’t want to be as a company.

Advertisement
  • Crushed by market forces
  • Apathetic employees
  • Confused management
  • Distrustful customers

Steer clear, if you can.

/* * * CONFIGURATION VARIABLES: EDIT BEFORE PASTING INTO YOUR WEBPAGE * * */
var disqus_shortname = ‘instoremag’; // required: replace example with your forum shortname

/* * * DON’T EDIT BELOW THIS LINE * * */
(function() {
var dsq = document.createElement(‘script’); dsq.type = ‘text/javascript’; dsq.async = true;
dsq.src = ‘http://’ + disqus_shortname + ‘.disqus.com/embed.js’;
(document.getElementsByTagName(‘head’)[0] || document.getElementsByTagName(‘body’)[0]).appendChild(dsq);
})();

Please enable JavaScript to view the comments powered by Disqus.
blog comments powered by Disqus

Advertisement

SPONSORED VIDEO

When Sales Beat Projections, You Know Wilkerson Did Its Job

There are no crystal balls when it comes to sales projections. But when Thomasville, Georgia jeweler Fran Lewis chose Wilkerson to run the retirement/going-out-of-business sale for Lewis Jewelers and More, she was pleasantly surprised to learn that even Wilkerson could one-up its own sales numbers. “Not only did we meet our goal, but we exceeded the goal that Wilkerson had given us by about 134%,” she says. After more than 40 years in the business, Lewis says she decided a few years ago to “move towards retirement.” And she was impressed by Wilkerson’s tenure in the industry. Overall, she’d recommend the company to anyone else who may be thinking it’s time to hang up their loupe. “As a full package, they’ve done a very good job and I’d definitely recommend Wilkerson.”

Promoted Headlines

Most Popular