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How Noxious Can a Company Culture Get?

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How Noxious Can a Company Culture Get?

Read business author Bob Sutton’s post about United Airlines losing his friend’s 10-year-old child. Then read the comments on the post. And then read the friend’s original complaint letter to United Airlines. See if your blood doesn’t boil.

(Read here)

It’s a great lesson in exactly how noxious a company culture can get. (Not to mention a lesson in how social media can amplify instances of bad customer service.)

United is clearly in a place where you don’t want to be as a company.

  • Crushed by market forces
  • Apathetic employees
  • Confused management
  • Distrustful customers

Steer clear, if you can.

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After 139 Years, A Family Legacy Finds Its Perfect Exit With Wilkerson.

When third-generation jeweler Sam Sipe and his wife Laura decided to close Indianapolis’ historic J.C. Sipe Jewelers, they turned to Wilkerson to handle their retirement sale. “The conditions were right,” Sam explains of their decision to close the 139-year-old business. Wilkerson managed the entire going-out-of-business sale process, from marketing strategy to sales floor operations. “Our goal was to convert our paid inventory into retirement funds,” notes Sam. “The results exceeded expectations.” The Sipes’ advice for jewelers considering retirement? “Contact Wilkerson,” Laura says. “They’ll help you transition into retirement with confidence and financial security.”

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David Squires

How Noxious Can a Company Culture Get?

Published

on

How Noxious Can a Company Culture Get?

Read business author Bob Sutton’s post about United Airlines losing his friend’s 10-year-old child. Then read the comments on the post. And then read the friend’s original complaint letter to United Airlines. See if your blood doesn’t boil.

(Read here)

It’s a great lesson in exactly how noxious a company culture can get. (Not to mention a lesson in how social media can amplify instances of bad customer service.)

United is clearly in a place where you don’t want to be as a company.

  • Crushed by market forces
  • Apathetic employees
  • Confused management
  • Distrustful customers

Steer clear, if you can.

Advertisement

/* * * CONFIGURATION VARIABLES: EDIT BEFORE PASTING INTO YOUR WEBPAGE * * */
var disqus_shortname = ‘instoremag’; // required: replace example with your forum shortname

/* * * DON’T EDIT BELOW THIS LINE * * */
(function() {
var dsq = document.createElement(‘script’); dsq.type = ‘text/javascript’; dsq.async = true;
dsq.src = ‘http://’ + disqus_shortname + ‘.disqus.com/embed.js’;
(document.getElementsByTagName(‘head’)[0] || document.getElementsByTagName(‘body’)[0]).appendChild(dsq);
})();

Please enable JavaScript to view the comments powered by Disqus.
blog comments powered by Disqus

Advertisement

SPONSORED VIDEO

After 139 Years, A Family Legacy Finds Its Perfect Exit With Wilkerson.

When third-generation jeweler Sam Sipe and his wife Laura decided to close Indianapolis’ historic J.C. Sipe Jewelers, they turned to Wilkerson to handle their retirement sale. “The conditions were right,” Sam explains of their decision to close the 139-year-old business. Wilkerson managed the entire going-out-of-business sale process, from marketing strategy to sales floor operations. “Our goal was to convert our paid inventory into retirement funds,” notes Sam. “The results exceeded expectations.” The Sipes’ advice for jewelers considering retirement? “Contact Wilkerson,” Laura says. “They’ll help you transition into retirement with confidence and financial security.”

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