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How To Deal With Difficult People

Second in the ORS Management Communication Series




In the second webinar in this Management Communication Series, ORS founder Vince Rath and ORS consultant Dayna Brown will review techniques for dealing with difficult people. This hour-long webinar focuses on pre-emptive measures managers can take to diminish conflict before it begins; techniques to de-escalate emotions; and how to find common ground and promote problem solving.



She Wanted to Spend More Time with Her Kids. She Called Wilkerson.

Your children are precious. More precious than gold? Absolutely! Just ask Lesley Ann Davis, owner of Lesley Ann Jewels, an independent jewelry store that — until the end of 2023 — had quite a following in Houston, Texas. To spend more time with her four sons, all in high school, she decided to close her store. Luckily, she was familiar with Wilkerson and called them as soon as she knew she wanted to move on to bigger, better and more family-focused things. Was she happy with her decision? Yes, she was. Says Davis, “Any owner looking to make that life change, looking to retire, looking to close, looking for a pause in their career, I would recommend Wilkerson. Hands down!”

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