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Editor’s Note: Nurture All of Your Relationships

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[dropcap cap=F]or me, the America’s Coolest Stores contest is a fantastic opportunity to forge a closer relationship with inspired jewelry store owners.

All the cool store owners with whom I’ve spoken have talked about building relationships, too — with their customers, their vendors, their employees and their communities.

This year’s Big Cool winner, O.C. Tanner, began a relationship with Salt Lake City in the first half of the 20th century. Founder Obert C. Tanner became a philosophy professor while establishing a company that makes and distributes employee-appreciation awards.

He shared his success with the community, to which he donated fountains and a concert series. Although he died in 1993, his spirit of generosity lives on. Employees are known as “appreciatologists” and nominate one another for awards. His daughter, the Rev. Carolyn Tanner Irish, says the $25 million renovation of a downtown historic landmark into a jewelry store is, above all else, a gift to the community.

This year’s Small Cool winner is Don Muller Gallery in Northampton, MA. Owner Don Muller builds relationships with rising stars of jewelry and craft. “I love supporting emerging artists,” he says. “Their work is always fresh and exciting, and I value the lasting friendship that I create with each and every one of them.”

So, nurture all of your relationships, practice “appreciatology,” and please enter next year’s contest. (E-mail [email protected] if you want to know more.) We want to get to know you better.

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Wishing you the very best in business.

[email protected]

[span class=note]This story is from the August 2010 edition of INSTORE[/span]

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Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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David Squires

Editor’s Note: Nurture All of Your Relationships

Published

on

[dropcap cap=F]or me, the America’s Coolest Stores contest is a fantastic opportunity to forge a closer relationship with inspired jewelry store owners.

All the cool store owners with whom I’ve spoken have talked about building relationships, too — with their customers, their vendors, their employees and their communities.

This year’s Big Cool winner, O.C. Tanner, began a relationship with Salt Lake City in the first half of the 20th century. Founder Obert C. Tanner became a philosophy professor while establishing a company that makes and distributes employee-appreciation awards.

He shared his success with the community, to which he donated fountains and a concert series. Although he died in 1993, his spirit of generosity lives on. Employees are known as “appreciatologists” and nominate one another for awards. His daughter, the Rev. Carolyn Tanner Irish, says the $25 million renovation of a downtown historic landmark into a jewelry store is, above all else, a gift to the community.

This year’s Small Cool winner is Don Muller Gallery in Northampton, MA. Owner Don Muller builds relationships with rising stars of jewelry and craft. “I love supporting emerging artists,” he says. “Their work is always fresh and exciting, and I value the lasting friendship that I create with each and every one of them.”

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So, nurture all of your relationships, practice “appreciatology,” and please enter next year’s contest. (E-mail [email protected] if you want to know more.) We want to get to know you better.

Wishing you the very best in business.

[email protected]

[span class=note]This story is from the August 2010 edition of INSTORE[/span]

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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