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Podcast Highlight: Stuck in the Sales Process? Hop Onto the “Yes Train”!

Once you get it rolling, it’s hard to stop.

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IN THE LATEST EPISODE of Over the Counter, host Kyle Bullock, owner of Bullock’s Jewelry in Roswell, NM, tells the story of Denise Oros of Linnea Jewelers in LaGrange, IL, and what Denise did when a customer entered her store and asked for a very expensive item that simply wasn’t right for her.

In the end, the customer ends up not buying anything, but she truly appreciates Denise’s honesty. In this short excerpt from the podcast, hear about the sales technique that Denise calls “the yes train” and why it works so well for her.

Or catch the full podcast below.

OVER THE COUNTER EPISODE 15: HONESTY PAYS (9:51 MINUTES)




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Podcast Highlight: Jenny O. on the One-Week Course That Changed Her Life

She took it on a whim. But it ended up determining her future direction.

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JENNY O. CALLERI talks about the life-changing impact of taking her first GIA gem identification course in the latest episode of The Barb Wire.

In this short excerpt from the podcast, she explains why, after a one-week course she impulsively decided to attend in Las Vegas, she uprooted a “hot and heavy” relationship with a boyfriend, sold her house, and moved to Carlsbad, CA to study gemstones.



This episode is brought to you by INSTORE Bulletins.

“I had an epiphany,” she says. “This is what I want to do with my life.”

Want to hear the full podcast? Catch it below.

Want to receive all of our INSTORE Podcasts on your mobile device? Sign up on Apple Podcasts, Google Play and Stitcher or your favorite podcast player using our RSS feed link.



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Podcast Highlight: Jenny O. Calleri On Life Growing Up on the Las Vegas Strip

She felt that all of her friends had cooler jobs than she did.

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JENNY O. CALLERI talks about the very start of her long career in the jewelry business in the latest episode of The Barb Wire.

The Las Vegas native tells host Barbara Palumbo that growing up in the city can be difficult — especially when she saw her friends getting jobs she felt were cooler than hers. (Her examples of cool jobs for a young adult at the time were “maitre ‘d at Spago, bellman at MGM, valet at the Mirage …”)



This episode is brought to you by INSTORE Bulletins.

Tired of feeling her job was so much duller than those of her friends, Jenny O., with the assistance of a close friend, got a job at a very well-known jewelry store at the Fashion Show Mall.

In this short podcast excerpt above, you’ll learn which jewelry store it was, and find out how this modest first step led to a long industry career that saw Jenny O. eventually purchase Huntington Jewelers, a 70-year-old Las Vegas jewelry store.

Want to hear the full podcast? Catch it below.

Want to receive all of our INSTORE Podcasts on your mobile device? Sign up on Apple Podcasts, Google Play and Stitcher or your favorite podcast player using our RSS feed link.



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Podcast Highlight: Her Customer Wanted the Wrong Jewelry. Here’s How the Retailer Changed Her Mind.

Tell them and they’ll doubt you. Show them and they’ll believe.

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IN THE LATEST EPISODE OF Over the Counter, host Kyle Bullock tells how Denise Oros of Linnea Jewelers in LaGrange, IL, handled a customer who desperately wanted a pair of diamond studs that were way too big for her tiny ears.

In this short excerpt, hear how Denise convinced the customer she was making a very expensive mistake.

Catch the full podcast below.

OVER THE COUNTER EPISODE 15: HONESTY PAYS (9:51 MINUTES)


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