Say This to Make a Point to a Sensitive Employee

What I like about your (idea, work, behavior) is ______. What would make me like it even more is _______.

When to say it? When you’re dealing with a particularly sensitive employee and you want to keep the interaction positive.

How to say it?Give meaningful, specific examples of what you like, and explain why. Then deliver the follow-up (“What would make me like it even more … “) which will come across as encouragement.

Source: Caroline Webb, author of How To Have A Good Day: Harness The Power Of Behavioral Science To Transform Your Working Life

This article originally appeared in the February 2017 edition of INSTORE.