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Shane Decker: The Coconut

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What to do when a sale falls into your lap

BY SHANE DECKER

Shane Decker:  The Coconut

Published in the September 2013 issue.

There are three types of sales: The one that knows what they want when they come in, the created sale that you make from scratch, and the coconut.

This last one happens when you’re standing in exactly the right spot, and the client walks up and says, “How much is that diamond ring?” You say “It’s $4,995.” The client says, “I’ll take it.”

Obviously that’s great, but don’t be so surprised that your jaw drops off the counter or say, “You’re kidding, right?” These sales usually happen in around 30 to 90 seconds, and obviously you weren’t prepared.

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First of all, when a sale happens that easily, make sure some other sales associate hasn’t already waited on them and spent hours doing an awesome presentation. Sometimes, the client goes home and thinks about it then comes in the next day to make a purchase. So say something like, “You sure knew what you wanted” or “Did someone else show you this before?” and get that sales associate for them. Be a team player, not someone that your fellow salespeople can’t trust.

If they say no, here’s where this sale gets very interesting.

The reason I call this sale a “coconut” is because it fell out of a tree into your lap. These are very unpredictable — you may get three or four a year, and they’re extremely fun. They happen at all price ranges. This happens because the client has always wanted the item and they decided today was the day, or it’s because it’s the ultimate last-minute purchase surprise for someone else, and they’ve gotta have it right now. They’re in a spending mood. They’re having fun and spending money, and this usually is the easiest of all tickets to add on to.

Don’t say, “Was there anything else?” or “Do you want to see any other items?” or “Is there anything else on your list?” They can say no to all of these. And don’t be so surprised by how easy the first sale was and so caught off guard that you can’t sell anything else.

What you say is, “Who is this for? She would love to have the matching (blank) that goes with this,” or “Gotta show you my favorite,” or “Wait until you see what matches,” or “Remind me to show you what else goes with this before you leave” (this works well especially with men).

Remember: They quit buying when you quit selling. You’ve got to keep the sale going.

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These sales are fun, but usually the client is in a hurry, so have a team member wrapping while you’re still selling. They love to see that you’re trying to get them out quickly while still being very professional. And remember to give them an experience they cannot get anywhere else but in your store.

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SPONSORED VIDEO

Celebrate Your Retirement with Wilkerson

For nearly three decades, Suzanne and Tom Arnold ran a successful business at Facets Fine Jewelry in Arlington, Va. But the time came when the Arnolds wanted to do some of the things you put off while you’ve got a business to run. “We decided it was time to retire,” says Suzanne, who claims the couple knew how to open a store, how to run a store but “didn’t know how to close a store.” So, they hired Wilkerson to do it for them. When she called, Suzanne says Wilkerson offered every option for the sale she could have hoped for. Better still, “the sale exceeded our financial goals like crazy,” she says. And customers came, not only to take advantage of the going-out-of-business buys and mark-downs, but to wish a bon voyage to the beloved proprietors of a neighborhood institution. “People were celebrating our retirement, and that was so special,” says says.

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Shane Decker

Shane Decker: The Coconut

mm

Published

on

What to do when a sale falls into your lap

BY SHANE DECKER

Shane Decker:  The Coconut

Published in the September 2013 issue.

There are three types of sales: The one that knows what they want when they come in, the created sale that you make from scratch, and the coconut.

This last one happens when you’re standing in exactly the right spot, and the client walks up and says, “How much is that diamond ring?” You say “It’s $4,995.” The client says, “I’ll take it.”

Advertisement

Obviously that’s great, but don’t be so surprised that your jaw drops off the counter or say, “You’re kidding, right?” These sales usually happen in around 30 to 90 seconds, and obviously you weren’t prepared.

First of all, when a sale happens that easily, make sure some other sales associate hasn’t already waited on them and spent hours doing an awesome presentation. Sometimes, the client goes home and thinks about it then comes in the next day to make a purchase. So say something like, “You sure knew what you wanted” or “Did someone else show you this before?” and get that sales associate for them. Be a team player, not someone that your fellow salespeople can’t trust.

If they say no, here’s where this sale gets very interesting.

The reason I call this sale a “coconut” is because it fell out of a tree into your lap. These are very unpredictable — you may get three or four a year, and they’re extremely fun. They happen at all price ranges. This happens because the client has always wanted the item and they decided today was the day, or it’s because it’s the ultimate last-minute purchase surprise for someone else, and they’ve gotta have it right now. They’re in a spending mood. They’re having fun and spending money, and this usually is the easiest of all tickets to add on to.

Don’t say, “Was there anything else?” or “Do you want to see any other items?” or “Is there anything else on your list?” They can say no to all of these. And don’t be so surprised by how easy the first sale was and so caught off guard that you can’t sell anything else.

What you say is, “Who is this for? She would love to have the matching (blank) that goes with this,” or “Gotta show you my favorite,” or “Wait until you see what matches,” or “Remind me to show you what else goes with this before you leave” (this works well especially with men).

Advertisement

Remember: They quit buying when you quit selling. You’ve got to keep the sale going.

These sales are fun, but usually the client is in a hurry, so have a team member wrapping while you’re still selling. They love to see that you’re trying to get them out quickly while still being very professional. And remember to give them an experience they cannot get anywhere else but in your store.

Advertisement

SPONSORED VIDEO

Celebrate Your Retirement with Wilkerson

For nearly three decades, Suzanne and Tom Arnold ran a successful business at Facets Fine Jewelry in Arlington, Va. But the time came when the Arnolds wanted to do some of the things you put off while you’ve got a business to run. “We decided it was time to retire,” says Suzanne, who claims the couple knew how to open a store, how to run a store but “didn’t know how to close a store.” So, they hired Wilkerson to do it for them. When she called, Suzanne says Wilkerson offered every option for the sale she could have hoped for. Better still, “the sale exceeded our financial goals like crazy,” she says. And customers came, not only to take advantage of the going-out-of-business buys and mark-downs, but to wish a bon voyage to the beloved proprietors of a neighborhood institution. “People were celebrating our retirement, and that was so special,” says says.

Promoted Headlines

Most Popular