Andrea Riso hasn't said no to a charity request in years. Her community certainly noticed.
Cut corners in this business and the corners tend to cut back. These stories prove it.
Hired in hope. Fired in disbelief. The hiring horror stories jewelers will be telling for years.
The oft-ignored restroom deserves better. These 22 jewelers totally agree.
Trace Shelton's cheerfulness tip is the kind you can put on every morning.
A five-week plan for tapping into the fastest-growing sales channel in retail — no experience required.
Plus a staff empowerment policy where nobody gets written up and Friday meetings that build pros.
From licked rings to 'expert' advice — jewelers share the frustrations of dealing with the well-intentioned.
Nyman Jewelers owner Sue Parker talks concerts, community, cancer and why her dad inspires her on a daily basis.
Plus, a better way to manage your annual tax responsibility.
Lessons on lateness, interview red flags, and when to finally pull the plug.
Ransomware, blizzards, skeleton crews, and one expensive platinum mix-up.
He loves to travel with his wife in their RV, hunt and fish, cook ribs on his Traeger, and sell jewelry to multi-generation clients.
A damaged label shouldn't mean a mystery package. One jeweler's emphatic reminder to anyone who ships.
Bad hires, bad deals and bad inventory calls — and the wisdom that followed.
Only 1 in 5 jewelers has a YouTube channel. Here's what's stopping the rest.
Frugality isn't a dirty word — but austerity without a plan is.
Barry Fixler's been selling jewelry for 45 years. But ask him what he's most proud of, and it's not the diamonds.
Time, money and skepticism are keeping most independent jewelers off the world's biggest video platform.
Expert tips and real-world tactics to lower expenses, eliminate waste, and fuel growth in uncertain times.
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