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Which Shipping Service Is Best? The Brain Squad Sounds Off

Every service seems to have its proponents and detractors.

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question:

Which shipping service(s) do you use, and how do you feel about it?
  • FedEx. We need to look at other carriers that have higher insurance limits. — Amber G., Katy, TX
  • The Zing platform has worked well. It’s all just shocking how much it has all gone up. — Chris H., Ephrata, WA
  • Shipping is a HUGE amount of money. We use Parcel Pro and found JM was not cheaper. — Alta F., Turlock, CA
  • Brinks or FedEx. Service and routes have shrunk. — Jim C., Modesto, CA
  • Parcel Pro UPS and FedEx. Get to know your delivery drivers and get their cell phone numbers; they will look after you if you take care of them. Snacks, waters, etc. — Josh P., Wilmington, NC
  • FedEx is No. 1 for us due to the reliability. — Alex W., Torrance, CA
  • Malca-Amit, which we like, and Parcel Pro, about which our biggest complaint would be the waste involved in double-boxing everything. But we do like the fact that our precious baubles are shipped in a box that screams, “I’M A BORING PILE OF LEGAL DOCUMENTS AND AM MOST CERTAINLY NOT A PRECIOUS BAUBLE!” — Gretchen S., Sherman Oaks, CA
  • Have you heard that FedEx and UPS are merging? The new company will be called FedUP. OK corny, but so true. I use FedEx and they are the best of the worst. I spend at least an hour a week on accounting issues and never get an accounting person to respond. — David B., Calgary, AB
  • IFS Inforsure. It’s a great company. Easy to use. Competitive pricing. — Elizabeth S., San Diego, CA
  • FedEx almost daily, very happy. Malca-Amit for high value items, beyond happy! — Steven D., Lakewood, FL
  • We ship through Jewelers Mutual and it works for us. — Sue P., Excanaba, MI
  • Depends on what is shipping and where it’s going. Big-ticket items go through JM/Zing. — Susan K., Lewisburg, PA
  • UPS. It’s not good, but it’s better than FedEx. — Patty W., Sugar Land, TX
  • We had a big loss with USPS. Jewelers Mutual covered it. But we’re back with FedEx. — Doug S., Hartford, WI
  • Zing from Jewelers Mutual. It’s great because you can use FedEx and UPS and it saves you a little on insurance. Costs are insane these days. — Michael K., Yardley, PA
  • We use Jewelers Mutual’s Zing platform to make sure we have insurance coverage and USUALLY use USPS because it is the most affordable. However, we have some clients/vendors who have told us that it is unreliable in their area, so we usually choose UPS or FedEx as a backup, but they are 50%-200% more expensive. — Casey G., Orleans, MA
  • U.S. Mail. It sucks. — Peter T., Show Low, AZ
  • UPS. Generally quite reliable. — Georgie G., Palo Alto, CA
  • USPS. It’s been good for me. I had problems with UPS before. FedEx is more expensive. — Dale R., Loveland, OH
  • For outgoing packages, FedEx and Pirate Ship. Both have been consistently good. — Joe B., Harrisburg, IL

What’s the Brain Squad?

If you’re the owner or top manager of a U.S. jewelry store, you’re invited to join the INSTORE Brain Squad. By taking one five-minute quiz a month, you can get a free t-shirt, be featured prominently in this magazine, and make your voice heard on key issues affecting the jewelry industry. Good deal, right? Sign up here.

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