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David Squires

This Time, We’re Bringing Out The Big Guns.

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In this month’s lead feature in Instore, we did extensive interivews with some of America’s most successful jewelry salespeople ? doing our best to get inside their heads, learn what makes them tick, and find the secrets of their success. 

The most striking thing about this month’s lead is the sheer variety of different approaches that America’s best salespeople use to make sales. There’s Alfred Molina of Molina Fine Jewelers in Phoenix, AZ, who, through a combination of confidence and personal style, literally charms money out of his customer’s wallets. Then, there’s Kanti Gopalja of Levinson Jewelers in Plantation, FL, who wins over buyers with his perfect courtesy, extensive knowledge and dedicated customer service. And let’s not forget Geoffrey Stern of Geoffrey’s Diamonds & Goldsmith in San Carlos, CA, who takes the Comedy Central approach to selling jewelry ? making his customers laugh so much that each visit to his store is an event they will remember long after they leave.  

With the holiday season sprinting up upon us, we think you’ll find this special package particularly useful. But more than that, we hope you’ll find it inspirational, filled with success stories that will give you and your salespeople ideas to use and goals to to shoot for during the year’s most important selling period. (I mean, who wouldn’t want to have a sales streak like Molina, who once sold $14.8 million worth of jewelry in a single day. You’re probably wondering, what did Alfred eat that day? And where can I get some?) Actually, we don’t have that answer for you, but we do have many others. Special sales techniques? Customer-service secrets? Books to read? How to get out of a big sales slump? You’ll find it all here, in our special look at America’s top sellers. 

Wishing you the very best business …
David Squires  
Executive Editor and Associate Publisher  
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Wilkerson Helped This Jeweler to Navigate His Retirement Sale Despite a Pandemic

Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

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