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Tip Sheet

Tip Sheet: March 2005



Four fresh ideas to better your business

[componentheading]MUST-SEE WEBSITE[/componentheading], the new search engine from the folks who brought you The website includes a virtual “Yellow Pages” — including pictures of each business (taken automatically by vans equipped with cameras). Not all areas are available yet, but just give them time. Enter the search jewelry and then your zipcode to see if you’re online. You can then add comments about your business.

Source: Instore

[componentheading]NEGOTIATING TIP[/componentheading]

Negotiating tip: Forget the stone face. When a customer balks at your price or asks for a discount, go ahead and cringe visibly. The flinch will often put your opposite member on the defensive and force him or her to try to justify the request or offer a concession. Don’t overdo it, though: you’re not supposed to appear terrified, merely surprised.


Source: Selling Power Magazine

[componentheading]INSTRODUCING: YOUR BIGGEST SALE OF THE YEAR[/componentheading]

Your biggest sale of the year is here, and you want to make sure that you’re jam-packed with customers. You’ve spent big on advertising and done heavy direct mailing. What else can you do? On the day of the sale, hire people to wear sandwich boards promoting the sale in big red letters. (“50% Off! Today Only!”) Have them stand at major intersections within a one-mile radius of your store.


[componentheading]KEEP ADVERTISING FOCUSED[/componentheading]

Take Coca-Cola, for instance. The company owns nearly 80 different brands of soft drinks, but they’ve never run an advertisement for all of them with some catch-all claim like “Bubbly, sugar-based liquids in a variety of different tastes for all your thirst needs”. If you feel you have three important things that you absolutely have to say … well, then just buy three ads.


Source: Luke Sullivan, Hey Whipple, Squeeze This

[span class=note]This story is from the March 2005 edition of INSTORE[/span]

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Wilkerson Testimonials

A Liquidation Sale during a Pandemic? Wilkerson Showed Them the Way

For 25 years, Stafford Jewelers of Cincinnati, Ohio, was THE place to go for special gifts, engagement diamonds, high-end Swiss watch brands — in other words, the crème de la crème of fine jewelry. But this summer, the Stafford family was ready to retire. So, they chose Wilkerson to help them close up shop. “One of the biggest concerns was having the sale in the middle of COVID,” says Director of Stores Michelle Randle. Wilkerson gave the Stafford team plenty of ideas as well as safety guidelines, which they closely followed. “All of the employees felt safe, the customers coming in the door felt safe and we did a lot of business,” says Randle. How much business? “The inventory flew,” she says. Translation: They sold millions and millions of dollars-worth of merchandise. Randle calls it, “an incredible experience.” Would she recommend Wilkerson to other retailers who are thinking of thinning their inventories or retiring? “Everyone got more than what they expected out of the sale. You have to hire Wilkerson. They’re amazing.”

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