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True Tales

True Tales: Another Refund That Wasn’t Granted

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A young couple picks out a trio set to put on layaway. He pays enough to take the engagement ring with him and gives it to her. Six months later (no other payments on the layaway) he wants his money back. I remind him that he has the ring and ask why he expects his downpayment back. He tells me I’m wrong. He doesn’t have the ring — she does! I thought it was good for a grin, but not a refund.
— PETER TIMS, WHITE MOUNTAIN JEWELERS, SHOW LOW, AZ

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Wilkerson Helped This Jeweler to Navigate His Retirement Sale Despite a Pandemic

Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

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