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True Tales: Price Corrections

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True Tales: Price Corrections

BY THE INSTORE TEAM

Published in the February 2013 issue.

We had a gentlemen come in with a Movado Museum watch in the box. He said it did not work. I smiled and said that it was probably the battery. Sure enough, the battery had been replaced over two years ago! I brought the watch back out front and said, “Wow, you got two years out of that battery,” thinking that he would be at least a bit grateful. Instead, he said, “I only wore it a few times!” Then went on to tell me that he will never shop in my store again. — Karen Fitzpatrick, Harris Jewelers, Rio Rancho, NM

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When There’s No Succession Plan, Call Wilkerson

Bob Wesley, owner of Robert C. Wesley Jewelers in Scottsdale, Ariz., was a third-generation jeweler. When it was time to enjoy life on the other side of the counter, he weighed his options. His lease was nearing renewal time and with no succession plan, he decided it was time to call Wilkerson. There was plenty of inventory to sell and at first, says Wesley, he thought he might try to manage a sale himself. But he’s glad he didn’t. “There’s no way I could have done this as well as Wilkerson,” he says. Wilkerson took responsibility for the entire event, with every detail — from advertising to accounting — done, dusted and managed by the Wilkerson team. “It’s the complete package,” he says of the Wilkerson method of helping jewelers to easily go on to the next phase of their lives. “There’s no way any retailer can duplicate what they’ve done.”

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True Tales

True Tales: Price Corrections

Published

on

True Tales: Price Corrections

BY THE INSTORE TEAM

Published in the February 2013 issue.

We had a gentlemen come in with a Movado Museum watch in the box. He said it did not work. I smiled and said that it was probably the battery. Sure enough, the battery had been replaced over two years ago! I brought the watch back out front and said, “Wow, you got two years out of that battery,” thinking that he would be at least a bit grateful. Instead, he said, “I only wore it a few times!” Then went on to tell me that he will never shop in my store again. — Karen Fitzpatrick, Harris Jewelers, Rio Rancho, NM

Advertisement

SPONSORED VIDEO

When There’s No Succession Plan, Call Wilkerson

Bob Wesley, owner of Robert C. Wesley Jewelers in Scottsdale, Ariz., was a third-generation jeweler. When it was time to enjoy life on the other side of the counter, he weighed his options. His lease was nearing renewal time and with no succession plan, he decided it was time to call Wilkerson. There was plenty of inventory to sell and at first, says Wesley, he thought he might try to manage a sale himself. But he’s glad he didn’t. “There’s no way I could have done this as well as Wilkerson,” he says. Wilkerson took responsibility for the entire event, with every detail — from advertising to accounting — done, dusted and managed by the Wilkerson team. “It’s the complete package,” he says of the Wilkerson method of helping jewelers to easily go on to the next phase of their lives. “There’s no way any retailer can duplicate what they’ve done.”

Promoted Headlines

Most Popular