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True Tales: Price Corrections

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True Tales: Price Corrections

BY THE INSTORE TEAM

Published in the February 2013 issue.

We had a gentlemen come in with a Movado Museum watch in the box. He said it did not work. I smiled and said that it was probably the battery. Sure enough, the battery had been replaced over two years ago! I brought the watch back out front and said, “Wow, you got two years out of that battery,” thinking that he would be at least a bit grateful. Instead, he said, “I only wore it a few times!” Then went on to tell me that he will never shop in my store again. — Karen Fitzpatrick, Harris Jewelers, Rio Rancho, NM

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Trust and Partnership: How Windsor Jewelers Transformed Inventory Into Opportunity

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True Tales

True Tales: Price Corrections

Published

on

True Tales: Price Corrections

BY THE INSTORE TEAM

Published in the February 2013 issue.

We had a gentlemen come in with a Movado Museum watch in the box. He said it did not work. I smiled and said that it was probably the battery. Sure enough, the battery had been replaced over two years ago! I brought the watch back out front and said, “Wow, you got two years out of that battery,” thinking that he would be at least a bit grateful. Instead, he said, “I only wore it a few times!” Then went on to tell me that he will never shop in my store again. — Karen Fitzpatrick, Harris Jewelers, Rio Rancho, NM

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Retiring? Let Wilkerson Do the Heavy Lifting

Retirement can be a great part of life. As Nanji Singadia puts it, “I want to retire and enjoy my life. I’m 78 now and I just want to take a break.” That said, Nanji decided that the best way to move ahead was to contact the experts at Wilkerson. He chose them because he knew that closing a store is a heavy lift. To maximize sales and move on to the next, best chapter of his life, he called Wilkerson—but not before asking his industry friends for their opinion. He found that Wilkerson was the company most recommended and says their professionalism, experience and the homework they did before the launch all helped to make his going out of business sale a success. “Wilkerson were working on the sale a month it took place,” he says. “They did a great job.”

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