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Britten Wolf: Invite LGBT Couples to Your Store, and You Invite Everyone




Marketing engagement rings to gay couples shows a spirit of inclusivity.

Most people assume selling an LGBT couple their engagement or wedding jewelry is different from selling to a heterosexual couple. However, in my experience, it is exactly the same. When it comes to marketing wedding jewelry, it’s as simple as making and selling beautiful, quality pieces, no matter the couple.

Whether a client is looking for a diamond engagement ring or a simple gold band, we know that we have what they’re looking for. We have always had members of the LGBT community who are loyal and dedicated clients, referring many new clients to us as well. In addition, our recent marketing campaign has expanded our client base by making it obvious to a greater number of people that we are more supportive of our area’s LGBT community than any other jewelry store in our area.

Last October, we ran a television commercial promoting engagement jewelry that targeted the LGBT community. The video, which was sexy, slick and relatively inexpensive, has been viewed more than 48,000 times on Facebook and almost 25,000 times on YouTube. It has been seen all over the world and we’ve received many positive emails congratulating us on the commercial.

Overall, we’re happy to say our advertisement has received an amazingly positive response from our current clients and has brought us an incredible new customer demographic. The majority of the phone calls we receive about the commercial are positive, but there are, of course, the handful of negative ones. It was the same story on YouTube, where the ad received 102 likes and two dislikes.

Still, we recognized that making one of the first jewelry advertisements featuring an LGBT couple was risky, and we were expecting a response much more negative than the one we got. What we hear most is that people are happy that we weren’t afraid to take a chance for what we (and apparently many others) truly believe in. We are confident that we are the first stop for LGBT couples choosing their wedding jewelry in the Reno-Tahoe area. And we couldn’t be happier.

Britten Wolf is co-owner with his wife, Michelle, of BVW Jewelers in Reno, NV, a top-five winner in the 2015 America’s Coolest Jewelry Stores’ Small Cool division.


This article originally appeared in the September 2016 edition of INSTORE.





Celebrate Your Retirement with Wilkerson

For nearly three decades, Suzanne and Tom Arnold ran a successful business at Facets Fine Jewelry in Arlington, Va. But the time came when the Arnolds wanted to do some of the things you put off while you’ve got a business to run. “We decided it was time to retire,” says Suzanne, who claims the couple knew how to open a store, how to run a store but “didn’t know how to close a store.” So, they hired Wilkerson to do it for them. When she called, Suzanne says Wilkerson offered every option for the sale she could have hoped for. Better still, “the sale exceeded our financial goals like crazy,” she says. And customers came, not only to take advantage of the going-out-of-business buys and mark-downs, but to wish a bon voyage to the beloved proprietors of a neighborhood institution. “People were celebrating our retirement, and that was so special,” says says.

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