Gene Reveals a Key Selling Secret … And It’s Truly Awful

THEY SAY YOU CAN’T judge a book by its cover. But Gene the Jeweler tries to do it anyway.

In the video below, the fictional Gene Kadlin explains that “profiling” is a key part of his store’s sales program. (As you may recall, he pretty much always uses the least effective approach possible for every area of his business.)

He explains: “That’s how we know what people can afford, what they’re looking for … it’s a better way for us to help them.”

What type of profiling does he do? He starts by looking closely at the clothes they’re wearing, and moves on to some questions about any criminal history they may have.

Don’t try this at home, folks. (Or at work. Or anywhere.)


Jimmy DeGroot

Jimmy DeGroot is a jewelry store manager who has been in the business for over 20 years. Now he spends his time training teams around the world at jewelrystoretraining.com and sharing marketing advice through his blog site at jewelrymarketingguy.com. Sign up for training videos here.

Recent Posts

2024 Met Gala’s Dreamy Garden Theme Brought Out Diamonds Galore

The first Monday of May brought out the A-listers as they celebrated fashion’s biggest night.

6 hours ago

Register Now for Shop! MasterClass: ‘Strategic Retail Innovation’ with Angela Gearhart

She'll share a step-by-step approach to solving the customer journey challenge.

12 hours ago

M.S. Rau Opens Inaugural Seasonal Gallery in Historic Building in Aspen, Colorado

112-year-old New Orleans institution unveils first-ever seasonal pop-up offering stunning, historic art, jewelry & antiques.

13 hours ago

Helping Retailers Sell More Wedding Band and Balance The Art of Carrying Multiple Brands

Discover actionable strategies to differentiate your jewelry retail business and boost sales with The Plumb…

13 hours ago

Here’s What the Brain Squad Wishing They Had Spent More Time On Five Years Ago

Many said family, travel and time off, but some wished they’d spent more time on…

13 hours ago

Affordable Gems: The Affordable Color Solution

Affordable Gems’ Presidents Vishnu and Vishal Batwara can help you sell more color!

13 hours ago

This website uses cookies.