The Business: We All Deserve to Take a Bow An informal study of Yelp ratings suggests jewelers know a thing or two about customer service. BY...
A quarter century in the jewelry industry makes for a load of memories.
Remember what we’re really selling. [dropcap cap=THE] other day, I had a young woman come into my shop with a diamond ring her grandmother had left to her. She had been...
Get to the source of the colored stone conundrum. [dropcap cap=NOT LONG AGO,] Starbucks did a survey that indicated 38 percent of American consumers would...
Winner of 2010’s contest says that the accolade pays benefits every day. This article originally appeared in the August 2011 edition of INSTORE. Being chosen as...
Find happiness in your business, and you’ll love what you do.
Some customers are too attached to “NO”. [dropcap cap=MY HUSBAND GEORGE AND] I have a shop by the name of Diana Heimann Jewelry Salon located inside...
The recession was tough, but bridal and customer service — not gold trading — held the answer. [dropcap cap=O]ver the last two years, I have been...
There’s romance in the journey, not just the destination. [dropcap cap=W]e all know that selling jewelry is about making people’s dreams come true. [/dropcap] But when...
Play up your non-corporate identity — you may be surprised how powerful it is.
Precious Corals Need To Be in the Ocean More Than in Your Store [dropcap cap=I]n today’s economy, those of us in the jewelry and design business...
It’s time to put a stake in the ground: Differentiate or die. [dropcap cap=I]f you’re reading this, you have my congratulations. In the most challenging economic...
One is a must-have. The other is the life of the party.
In the presence of a sales maestro, selling is seen in a completely different light. [dropcap cap=Y]ears ago, I cold-called Abbott Taylor Jewelers in Tucson, AZ....
In this world of texting and e-mail, we forget that the simplest opening line can do the trick.
Have some faith in your customers. To them, displays of love and appreciation are still important. One day, when my son was 5 years old and...
Explained the right way, gemstone treatments should rarely get in the way of a successful sale. [dropcap cap=I]recently listened to a story about a person shopping...
The Diamond Empowerment Fund allows the jewelry industry to extend a thankful hand of help.
A dangerous distrust and lack of cooperationis creeping into the industry. [dropcap cap=A]fter signing the Declar-ation of Independence, Benjamin Franklin famously remarked: “Gentlemen, we must all...
Nick Failla introduces you to a jeweler who has turned personal tragedy into a beacon of hope. [dropcap cap=H]ave 30 seconds … to meet Andy...
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