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Clientbook and The Edge Team Up and More of August’s Service News

Plus a reported breakthrough in precious coral jewelry traceability.

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Clientbook-&-The-Edge never forget customer

Combining Forces

Clientbook and The Edge teamed up to launch a collaborative integration that connects The Edge’s point-of-sale solution with Clientbook’s industry-leading mobile clienteling app. This allows the end user to more efficiently use their point-of-sale data to provide a personalized experience for their customers. theedgeforjewelers.com, clientbook.com

Spectacular Science

An international research group led by scientists from the Swiss Gemmological Institute and the University of Zurich’s Institute of Forensic Medicine has reported a breakthrough in precious coral jewelry traceability. The technique hinges on a forensically validated genetic technique called Coral-ID. ssef.ch

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Going Digital

The GIA has announced that its lab will soon stop issuing paper grading reports, switching to a digital approach. GIA-graded diamonds will now be returned with a QR code. To access the report, download GIA’s new app and scan the QR code or enter the inscription number into GIA’s online Report Check feature. gia.edu

Virtual Lab-Grown Access

Virtual Shelf is a white-label platform from Ritani that allows jewelers nationwide to access and sell over 80,000 certified high-quality lab-grown diamonds. Virtual Shelf is highly customizable, and Ritani handles fulfillment, credit card processing, fraud analysis and returns. ritani.com

Cloud-Based POS

Jewel360 is a true end-to-end retail software solution that supports retail jewelry business operations with real-time visibility and control over in-store and online sales, inventory, repairs, customer communications, and marketing. The platform offers an integrated POS and website to provide a seamless omnichannel experience and includes strategic third-party business function integrations. jewel360.com

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SPONSORED VIDEO

Moving Up — Not Out — with Wilkerson

Trish Parks has always wanted to be in the jewelry business and that passion has fueled her success. The original Corinth Jewelers opened in the Mississippi town of the same name in 2007. This year, Parks moved her business from its original strip mall location to a 10,000-square foot standalone store. To make room for fresh, new merchandise, she asked Wilkerson to organize a moving sale. “What I remember most about the sale is the outpouring excitement and appreciation from our customers,” says Parks. Would she recommend Wilkerson to other jewelers? “I would recommend Wilkerson because they came in, did what they were supposed to and made us all comfortable. And we met our goals.”

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