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Clientbook and The Edge Team Up and More of August’s Service News

Plus a reported breakthrough in precious coral jewelry traceability.




Clientbook-&-The-Edge never forget customer

Combining Forces

Clientbook and The Edge teamed up to launch a collaborative integration that connects The Edge’s point-of-sale solution with Clientbook’s industry-leading mobile clienteling app. This allows the end user to more efficiently use their point-of-sale data to provide a personalized experience for their customers.,

Spectacular Science

An international research group led by scientists from the Swiss Gemmological Institute and the University of Zurich’s Institute of Forensic Medicine has reported a breakthrough in precious coral jewelry traceability. The technique hinges on a forensically validated genetic technique called Coral-ID.


Going Digital

The GIA has announced that its lab will soon stop issuing paper grading reports, switching to a digital approach. GIA-graded diamonds will now be returned with a QR code. To access the report, download GIA’s new app and scan the QR code or enter the inscription number into GIA’s online Report Check feature.

Virtual Lab-Grown Access

Virtual Shelf is a white-label platform from Ritani that allows jewelers nationwide to access and sell over 80,000 certified high-quality lab-grown diamonds. Virtual Shelf is highly customizable, and Ritani handles fulfillment, credit card processing, fraud analysis and returns.

Cloud-Based POS

Jewel360 is a true end-to-end retail software solution that supports retail jewelry business operations with real-time visibility and control over in-store and online sales, inventory, repairs, customer communications, and marketing. The platform offers an integrated POS and website to provide a seamless omnichannel experience and includes strategic third-party business function integrations.


Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at [email protected].



Time to Do What You've Always Wanted? Time to Call Wilkerson.

It was time. Teri Allen and her brother, Nick Pavlich, Jr., had been at the helm of Dearborn Jewelers of Plymouth in Plymouth, Mich., for decades. Their father, Nick Pavlich, Sr., had founded the store in 1950, but after so many wonderful years helping families around Michigan celebrate their most important moments, it was time to get some “moments” of their own. Teri says Wilkerson was the logical choice to run their retirement sale. “They’re the only company that specializes in closing jewelry stores,” she says. During the sale, Teri says a highlight was seeing so many generations of customers who wanted to buy “that one last piece of jewelry from us.” Would she recommend Wilkerson? Absolutely. “There is no way that I would have been able to do this by myself.”

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