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Demystifying SEO: A Simple Explanation for Jewelers

What exactly is SEO?

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YOU’RE NOT ALONE. A lot of people don’t really understand what SEO is, why it’s helpful, and what people are doing when they do it. But if it’s as important as people say it is, feeling clueless about it isn’t good. Let’s fix that right now.

What Exactly is SEO Again?

It’s basically the way that you get potential customers to visit your website from Google (and the like) without paying for ads. About 10 of the spots on a search results pages are not ads (i.e. “organic”). SEO helps you show up in one of those free spots when people search for jewelry. It stands for Search Engine Optimization.

Why SEO Is So Valuable

People pay good money for ad spots on Google, but organic spots are free. If you can get a lot of clicks without having to pay for each one, it’s like cheaper advertising.

Also, visitors often trust organic results more than ads. And once a page starts showing up in search results, it usually stays there for a while and is easier to keep there. It’s a long game but has a big payoff.

Google Just Wants Good Search Results. You Just Want Good Visitors.

Those two facts drive everything that’s done in SEO.

What Google Looks For

Google knows that if they can show people the best results to match their search, people will continue to use Google. They are laser focused on figuring out which pages on which websites match best with searches.

Here are some things that Google looks for:

  • Relevant information
  • Trusted sources
  • Well written content
  • Satisfied searchers
  • Nearby locations
  • Good website experiences

How does Google know? Lot’s of practice. Ultimately, it’s a computer that is evaluating your website to see if it has the best information, but they’ve gotten better and better about figuring out what people like by looking at a whole bunch of factors. For example, if a lot of trusted sites link to your page, Google considers it a sign that your page is probably trustworthy since other people are “recommending” you.

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What Jewelers Should Look For

On the flip side, you want lots of people who are going to buy jewelry sometime in the near future visiting. This is where research and targeting come in.

When specialists work on SEO for you, they do research into the searches for keywords related to buying jewelry.

Here are some things SEO specialist try to figure out:

  • Relevant keywords
  • Frequent searches
  • Local searches
  • Likely buyers
  • Searcher’s expectations

Giving Google What They Want

This is the hard part. This is why SEO specialists are worth it. Because Google looks at so many things, skills are needed to send the right signals.

In general, these are the things that SEO specialists do to keep your site relevant:

  • Write and update “metadata” (info about the page in the code)
  • Add and update image alt-text (info about the image in the code)
  • Write new (or rewrite old) website copy
  • Find “backlink” opportunities (getting others to link to your site)
  • Find and troubleshoot page speed issues
  • Add “internal links” (linking to pages within the site for a better experience)
  • Update pages to provide a better user experience
  • Evaluate and reorganize website menus

There’s a lot more that goes into it, but this gives you the idea.

Don’t Get Cross-Eyed

You don’t necessarily need to know how all of this works. Unless you plan on taking on SEO as a hobby, the important thing to know is that everything in SEO is about making important pages on your site more helpful to Google.

Are you looking for an agency that understands SEO for jewelers? Contact suits@fruchtman.com.

Charles Pobee-Mensah is the director of digital marketing for Fruchtman Marketing. Contact suits@fruchtman.com.

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A Packed Store Like the Day Before Christmas? Wilkerson Makes It Happen

Deb Schulman says once she and her husband, Ron, decided to retire, she could feel “the stress start to leave.” The owners of B. Alsohns Jewelers in Palm Desert, California, the Schulmans had heard about Wilkerson over the years and contacted them when the time was right. Wilkerson provided the personalized service, experience and manpower it took to organize their GOB sale. “We are so impressed with the way Wilkerson performed for us,” says Ron Schulman, “I’d send high accolades to anyone who was interested.”

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These 3 Jewelry Marketing Approaches Will Draw More Self-Purchasers To Your Store

It begins by focusing your advertising on ideas rather than products.

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A ROUND THE WORLD, women are primary decision-makers for high-dollar purchases. If you are not marketing to women in ways that appeal to and engage them, you’re not benefitting from their purchasing power.

Here are three marketing suggestions to improve your female appeal, and which illustrate the differences between male and female buyers.

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1. Attract women with ideas. Picture the typical Ace Hardware ad. Ace focuses on products and prices. They know men come to their stores for specific tools and solutions. Ace’s lifestyle advertising features outdoor cooking, lawn care, and similarly specific objectives.

Those themes all appeal to the average guy’s get-it-done style of shopping.

In comparison, Home Depot’s advertising focus is soft. They convey the joy of making a home beautiful and welcoming through fun projects with one’s spouse. Home Depot is not selling tools — they’re selling hearth, home, and togetherness.

When women shop for luxury goods, they consider how they will feel when they have the object, and how the object will affect their happiness (even if the object is not for themselves).

When you advertise, do you push specific items? Or do you promote the ideas your business stands for, and how you contribute to the quality of your customers’ lives? Specific item promotions are useful for your male shoppers, but to bring in more women, you must tell meaningful stories.

2. Nurture leads with social proof. Social proof is the psychological tendency of people to conform (also known as herd behavior). The digital marketplace skillfully exploits social proof to make sales. Ratings, votes, reviews, likes, comments, and shares are all forms of social proof.

But remember that men and women use social proof differently. Men prefer votes and ratings, because they want measurable, specific feedback. Women use dialog to enhance the shopping experience, so they appreciate comments and reviews. To attract female buyers, develop a library of reviews and comments.

3. Merchandise your store for themes, not things. Walk into any Williams Sonoma, and you’ll find theme-driven baking displays that include bakeware, utensils, mixes, and the latest color Kitchenaid mixer. Williams Sonoma does a phenomenal job of merchandising to women (not coincidentally, women hold almost 60 percent of Williams Sonoma’s top executive positions).

Men like to cook too, but they are more likely than women to head to a restaurant supply store for their kitchen purchases, partly for the prices, but also because restaurant suppliers offer the compartmentalization and categorization they crave.

Women don’t shop for things; they shop for themes. Merchandise around themes in your store, and women will gravitate to those sections and displays.

These are just a few of the ways in which female buyers respond and behave differently than male buyers. If your buyers are more than 50 percent male, you could grow your sales instantly just by attracting more women to your store and keeping them there long enough to close.

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Sales Truth

Why A Well-Told Proposal Story Could Help Close The Sale

It starts with getting the groom-to-be involved.

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WHY IT IS TRUE: He is in your store to purchase an engagement ring, a totally unfamiliar task for him.

PLAN OF ACTION: Ask him how he plans to propose. If this is something he has not considered, take this opportunity to share several beautiful proposal stories your clients have used. Ask him questions, get him involved, encourage him to share his plan, and help him embellish it in any way you can.

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What This Jeweler Learned From a Cruise Line Changed Her Store Forever

Here’s how it can change yours too.

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WE TOOK A cruise for my mother-in-law’s 80th birthday. The enchantment started the minute we walked aboard the ship. People called out our name and joyfully announced our arrival. Next, customer services had our vacation packet waiting and warmly discussed all of our shore excursions, on-board activities and general information.

You might ask why I am going on about an itinerary, but it wasn’t just the cruise — it was the culture of the engaged employees who delivered a sense of welcome, happy-to-oblige helpfulness and genuine courtesy on all levels that was so alluring.

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How would your store or your employees compare to that kind of service? When I came back, I immediately had the discussion of “Customer Magic” with my team. A cruise salesperson has a very limited window of opportunity to engage a client, exchange pertinent information, and then together create a satisfying outcome. Most of what they will achieve depends on their presentation, execution of interests and the level of engagement that ensures they have transformed this individual into a loyal customer who will return for another round — not unlike a new customer coming into your store on a virgin excursion, exploring to see if you have what they need.

Did you greet them happily or meet them at the door? Did you engage with a smile and genuinely helpful attitude? Did you give a sincere compliment as an icebreaker? Did you extract the information required to make their experience feel welcoming and helpful by asking open-ended questions? Could you satisfy their expectations or meet their needs efficiently? What did you do that would gain their trust? Ultimately, in this limited engagement, did you earn their loyalty?

Every customer, every time, needs the red carpet treatment if you intend to catapult your store to the forefront from the plethora of retail choices. With a limited window of opportunity, presented from five to 50 times a day depending on your traffic flow, are you making the most of each customer interaction? How are you training your sales team to be guardians of guaranteed customer loyalty and to do what needs to be done to make this a great experience? On every level, from owner to salesperson to jeweler to gift wrap, is this a cohesive team helping to insure that each customer is fulfilled, and thus will return in the future?

Wish lists, rapid repairs, quality merchandise, free inspections and creature comfort amenities create an exchange that resonates with your clientele, and then they share with their peers. How would you rate your store on the “Customer Magic” scale?

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