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Jewelers Mutual Group Reaches Over 10,000 Reviews

TrustScore for the insurance group is 4.8/5.0




Jewelers Mutual Group Reaches Over 10,000 Reviews

(PRESS RELEASE) NEENAH, WI — Jewelers Mutual Group announces that it has received over 10,000 Trustpilot reviews, with an overall TrustScore of 4.8 out of 5. Trustpilot, a leading global review platform, allows consumers to rate their experience with a company in a public, transparent way. The TrustScore is an overall measurement of reviewer satisfaction, based on all the service and location reviews a business receives.

With the insurance group’s dedication to continuous improvement, customers are asked to rate their experience at various touchpoints throughout the customer journey. Providing a review is completely voluntary but offers Jewelers Mutual greater insights into overall customer satisfaction.

“The voice of the customer is very important to us,” said Nancy Finch, Jewelers Mutual senior director of customer care and operations. “These reviews help other potential customers make an informed decision about our product and service but also helps us gain valuable feedback to continue to improve the experience. Our customers appreciate us asking because it shows we really do care.”

Jewelers Mutual has been a strong presence in the jewelry industry for over 100 years, by protecting both jewelry businesses and personal jewelry owners. The positive comments generated from the reviews are an example of their dedication to honoring and protecting jewelry, sharing their expertise, and delivering exceptional customer experiences.

“Companies that are open and willing to learn from their customer feedback will always thrive and be able to improve their business experience,” said Brian Merritt, VP of revenue at Trustpilot. “We take pride in working with businesses who are committed to transparency, innovation, and their customers.”

Trustpilot allows customers to leave reviews on Jewelers Mutual and its customer support. Read more about their experiences.




Retirement, Anniversary or Going Out of Business Sale? Let Wilkerson Handle the Details

When it’s time to run a sale, whether it’s a retirement, going-out-of-business, anniversary or “we’ve got too much merchandise” sale, let Wilkerson handle the details. The Diamond Galleria did just that when they selected Wilkerson to run its liquidation sale. According to Sharon, their CPA, it was the right choice. “We could have done a going-out-of-business sale ourselves and done 30 to 40 percent of what we actually sold with Wilkerson involved,” she says. Seeing the strategies that Wilkerson puts in place for every sale was something that convinced her they had made the right move. “I would highly recommend Wilkerson to anyone considering this type of sale.”

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