(PRESS RELEASE) NEENAH, WI — Jewelers Mutual Group announces that it has received over 10,000 Trustpilot reviews, with an overall TrustScore of 4.8 out of 5. Trustpilot, a leading global review platform, allows consumers to rate their experience with a company in a public, transparent way. The TrustScore is an overall measurement of reviewer satisfaction, based on all the service and location reviews a business receives.
With the insurance group’s dedication to continuous improvement, customers are asked to rate their experience at various touchpoints throughout the customer journey. Providing a review is completely voluntary but offers Jewelers Mutual greater insights into overall customer satisfaction.
“The voice of the customer is very important to us,” said Nancy Finch, Jewelers Mutual senior director of customer care and operations. “These reviews help other potential customers make an informed decision about our product and service but also helps us gain valuable feedback to continue to improve the experience. Our customers appreciate us asking because it shows we really do care.”
Jewelers Mutual has been a strong presence in the jewelry industry for over 100 years, by protecting both jewelry businesses and personal jewelry owners. The positive comments generated from the reviews are an example of their dedication to honoring and protecting jewelry, sharing their expertise, and delivering exceptional customer experiences.
“Companies that are open and willing to learn from their customer feedback will always thrive and be able to improve their business experience,” said Brian Merritt, VP of revenue at Trustpilot. “We take pride in working with businesses who are committed to transparency, innovation, and their customers.”
Trustpilot allows customers to leave reviews on Jewelers Mutual and its customer support. Read more about their experiences.
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Ready to Relocate? Wilkerson Makes Your Move Seamless
When Brockhaus Jewelry decided to leave their longtime West Main Street storefront for a standalone building elsewhere in Norman, Oklahoma, owners John Brockhaus and Brad Shipman faced a familiar challenge: how to efficiently reduce inventory before the big move. Their solution? Partnering with liquidation specialists Wilkerson for a second time.
"We'd already experienced Wilkerson's professionalism during a previous sale," Shipman recalls. "But their approach to our relocation event truly impressed us. They strategically prioritized our existing pieces while tactfully introducing complementary merchandise as inventory levels decreased." The carefully orchestrated sale didn't just meet targets—it shattered them.
Asked if they'd endorse Wilkerson to industry colleagues planning similar transitions—whether relocating, retiring, or refreshing their space—both partners were emphatic in their approval. "The entire process was remarkably straightforward," Shipman notes. "Wilkerson delivered a well-structured program, paired us with a knowledgeable advisor, and managed every detail flawlessly from concept to completion."
