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Line Time

Line Time: Time To Massage the Metal




what to say and when to say it 

Your employees are hanging out, discussing the latest episode of The Amazing Race. You walk by and say: 

?OK … looks like it’s time to massage the metal.? 

Why? It’s just a gentle way of reminding your staff that there’s always important work to be done in your store ? and that making your jewelry look great is one of those duties. 

SOURCE: Jim Manella 
Unique & Precious, Inc.; Lake Worth, FL



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Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

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