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Risk Taker Grows Custom Jewelry Business with Her Dream Team

Philadelphia company has four locations and a staff of 20.

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Risk Taker Grows Custom Jewelry Business with Her Dream Team

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I LOVE MANAGING PEOPLE. I think more than I love jewelry even. I think I have stayed in tune with people’s needs, which is a full-time job. If someone is starting to say they are overwhelmed, I’ll work on getting help in that department quickly. We do reviews every quarter, in depth, about what’s going on, how they’re feeling about their work, their boss, about me, and I make sure people take vacation.

WE HAVE AN UNLIMITED VACATION POLICY. If their manager approves it, they can take the time off. There’s no hard limit. Most people take a month off. If you start getting to eight weeks that would start to feel excessive. I have had people get married and go on their honeymoon and take three weeks off in a row. It tends to work out. The team loves it, so they make it work for each other.

OUR CULTURE is one of autonomy, accountability, and flexibility. I hire personalities, not skills, knowing that the right people can learn about diamonds – but the wrong people can’t learn flexibility or work ethic. Managing well is a lot of work – weekly one-on-ones, celebrating workiversaries, etc – but it’s the single most important thing I do. If you’re not a people person, make sure your manager is.

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Retiring? Let Wilkerson Do the Heavy Lifting

Retirement can be a great part of life. As Nanji Singadia puts it, “I want to retire and enjoy my life. I’m 78 now and I just want to take a break.” That said, Nanji decided that the best way to move ahead was to contact the experts at Wilkerson. He chose them because he knew that closing a store is a heavy lift. To maximize sales and move on to the next, best chapter of his life, he called Wilkerson—but not before asking his industry friends for their opinion. He found that Wilkerson was the company most recommended and says their professionalism, experience and the homework they did before the launch all helped to make his going out of business sale a success. “Wilkerson were working on the sale a month it took place,” he says. “They did a great job.”

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