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5 Things to Tell Yourself When ‘The Customer Is Always Right’ Isn’t Working

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INSTORE angrycustomerYou’ve certainly heard the cliche that the customer is always right.

And if you’ve worked in retail for more than, say, 30 minutes, you know it just isn’t true.

Sure, in most cases it’s best to proceed as if it were. But that can be hard to remember when you’re being berated by someone who’s clearly wrong, wrong, wrong.

In that spirit, we present this short list of things you could tell yourself, as a customer rants at you, if the mantra “The customer is always right” is no longer working:

  • “The customer is bigger than me.”
  • “The customer knows tae kwon do.”
  • “The customer enlists the services of a very good personal injury lawyer.”
  • “The customer is always wrong, but luckily I’m a compulsive liar.”
  • “The customer can always go to Yelp and say terrible things about our store.”

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Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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5 Things to Tell Yourself When ‘The Customer Is Always Right’ Isn’t Working

mm

Published

on

INSTORE angrycustomerYou’ve certainly heard the cliche that the customer is always right.

And if you’ve worked in retail for more than, say, 30 minutes, you know it just isn’t true.

Sure, in most cases it’s best to proceed as if it were. But that can be hard to remember when you’re being berated by someone who’s clearly wrong, wrong, wrong.

In that spirit, we present this short list of things you could tell yourself, as a customer rants at you, if the mantra “The customer is always right” is no longer working:

  • “The customer is bigger than me.”
  • “The customer knows tae kwon do.”
  • “The customer enlists the services of a very good personal injury lawyer.”
  • “The customer is always wrong, but luckily I’m a compulsive liar.”
  • “The customer can always go to Yelp and say terrible things about our store.”

Advertisement

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

Promoted Headlines

Most Popular