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5 Things to Tell Yourself When ‘The Customer Is Always Right’ Isn’t Working

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INSTORE angrycustomerYou’ve certainly heard the cliche that the customer is always right.

And if you’ve worked in retail for more than, say, 30 minutes, you know it just isn’t true.

Sure, in most cases it’s best to proceed as if it were. But that can be hard to remember when you’re being berated by someone who’s clearly wrong, wrong, wrong.

In that spirit, we present this short list of things you could tell yourself, as a customer rants at you, if the mantra “The customer is always right” is no longer working:

  • “The customer is bigger than me.”
  • “The customer knows tae kwon do.”
  • “The customer enlists the services of a very good personal injury lawyer.”
  • “The customer is always wrong, but luckily I’m a compulsive liar.”
  • “The customer can always go to Yelp and say terrible things about our store.”

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Thinking of Liquidating? Think: Wilkerson

When Peter Reines, owner of Reines Jewelers in Charlottesville, VA, decided it was time to turn over the “reins” of his 45-year-old business to Jessica and Kevin Rogers, he chose Wilkerson to run his liquidation sale. It was, he says, the best way to maximize the return on his decades-long investment in fine jewelry. Now, with new owners at the helm, Reines can relax knowing that the sale was a success, and his new life is financially secure. And he’s glad he partnered with Wilkerson for this once-in-a-lifetime opportunity. “There’s just no way one person or company could run a sale the way we did,” he says.

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5 Things to Tell Yourself When ‘The Customer Is Always Right’ Isn’t Working

mm

Published

on

INSTORE angrycustomerYou’ve certainly heard the cliche that the customer is always right.

And if you’ve worked in retail for more than, say, 30 minutes, you know it just isn’t true.

Sure, in most cases it’s best to proceed as if it were. But that can be hard to remember when you’re being berated by someone who’s clearly wrong, wrong, wrong.

In that spirit, we present this short list of things you could tell yourself, as a customer rants at you, if the mantra “The customer is always right” is no longer working:

  • “The customer is bigger than me.”
  • “The customer knows tae kwon do.”
  • “The customer enlists the services of a very good personal injury lawyer.”
  • “The customer is always wrong, but luckily I’m a compulsive liar.”
  • “The customer can always go to Yelp and say terrible things about our store.”

Advertisement

Advertisement

SPONSORED VIDEO

Thinking of Liquidating? Think: Wilkerson

When Peter Reines, owner of Reines Jewelers in Charlottesville, VA, decided it was time to turn over the “reins” of his 45-year-old business to Jessica and Kevin Rogers, he chose Wilkerson to run his liquidation sale. It was, he says, the best way to maximize the return on his decades-long investment in fine jewelry. Now, with new owners at the helm, Reines can relax knowing that the sale was a success, and his new life is financially secure. And he’s glad he partnered with Wilkerson for this once-in-a-lifetime opportunity. “There’s just no way one person or company could run a sale the way we did,” he says.

Promoted Headlines

Most Popular