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5 Things to Tell Yourself When ‘The Customer Is Always Right’ Isn’t Working

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INSTORE angrycustomerYou’ve certainly heard the cliche that the customer is always right.

And if you’ve worked in retail for more than, say, 30 minutes, you know it just isn’t true.

Sure, in most cases it’s best to proceed as if it were. But that can be hard to remember when you’re being berated by someone who’s clearly wrong, wrong, wrong.

In that spirit, we present this short list of things you could tell yourself, as a customer rants at you, if the mantra “The customer is always right” is no longer working:

  • “The customer is bigger than me.”
  • “The customer knows tae kwon do.”
  • “The customer enlists the services of a very good personal injury lawyer.”
  • “The customer is always wrong, but luckily I’m a compulsive liar.”
  • “The customer can always go to Yelp and say terrible things about our store.”

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She Wanted to Spend More Time with Her Kids. She Called Wilkerson.

Your children are precious. More precious than gold? Absolutely! Just ask Lesley Ann Davis, owner of Lesley Ann Jewels, an independent jewelry store that — until the end of 2023 — had quite a following in Houston, Texas. To spend more time with her four sons, all in high school, she decided to close her store. Luckily, she was familiar with Wilkerson and called them as soon as she knew she wanted to move on to bigger, better and more family-focused things. Was she happy with her decision? Yes, she was. Says Davis, “Any owner looking to make that life change, looking to retire, looking to close, looking for a pause in their career, I would recommend Wilkerson. Hands down!”

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5 Things to Tell Yourself When ‘The Customer Is Always Right’ Isn’t Working

mm

Published

on

INSTORE angrycustomerYou’ve certainly heard the cliche that the customer is always right.

And if you’ve worked in retail for more than, say, 30 minutes, you know it just isn’t true.

Sure, in most cases it’s best to proceed as if it were. But that can be hard to remember when you’re being berated by someone who’s clearly wrong, wrong, wrong.

In that spirit, we present this short list of things you could tell yourself, as a customer rants at you, if the mantra “The customer is always right” is no longer working:

  • “The customer is bigger than me.”
  • “The customer knows tae kwon do.”
  • “The customer enlists the services of a very good personal injury lawyer.”
  • “The customer is always wrong, but luckily I’m a compulsive liar.”
  • “The customer can always go to Yelp and say terrible things about our store.”

Advertisement

Advertisement

SPONSORED VIDEO

She Wanted to Spend More Time with Her Kids. She Called Wilkerson.

Your children are precious. More precious than gold? Absolutely! Just ask Lesley Ann Davis, owner of Lesley Ann Jewels, an independent jewelry store that — until the end of 2023 — had quite a following in Houston, Texas. To spend more time with her four sons, all in high school, she decided to close her store. Luckily, she was familiar with Wilkerson and called them as soon as she knew she wanted to move on to bigger, better and more family-focused things. Was she happy with her decision? Yes, she was. Says Davis, “Any owner looking to make that life change, looking to retire, looking to close, looking for a pause in their career, I would recommend Wilkerson. Hands down!”

Promoted Headlines

Most Popular