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True Tales

This Customer Paid In Cookies

The owner didn’t want payment, but got a sweet surprise anyway.

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cookies and clock

“There are times when a clock owner will call me on the telephone and tell me their clock has stopped. After asking a series of questions, many times the owner is able to take care of the problem themselves. One person, after the completion of the over-the-phone repair, asked what they needed to pay me. I told them nothing since they solved the problem themselves. They insisted, so I told them they could send me a dozen oatmeal cookies. It was a year before I collected.” — Glyn Jolly, G.J. Enterprise, Victoria, TX

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Family Legacy, New Chapter: How Wilkerson Turns 89 Years of History Into Future Success

After 89 years of serving the Albany community, Harold Finkle Your Jeweler faced a pivotal decision. For third-generation owner Justin Finkle, the demanding hours of running a small business were taking precious time away from his young family. "After 23 years, I decided this was the time for me," Finkle explains. But closing a business with nearly nine decades of inventory and customer relationships isn't something easily managed alone. Wilkerson's comprehensive approach transformed this challenging transition into a remarkable success story. Their strategic planning handled everything from advertising and social media to inventory management and staffing — elements that would overwhelm most jewelers attempting to navigate a closing sale independently. The results speak volumes. "Wilkerson gave us three different tiers of potential goals," Finkle notes. "We've reached that third tier, that highest goal already, and we still have two weeks left of the sale." The partnership didn't just meet financial objectives—it exceeded them ahead of schedule.

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