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Woulda Coulda Shoulda: What You’d Have Said to That Rude Customer … If Only You’d Thought of it Faster

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Published

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Woulda Coulda Shoulda: What you’d have said to that rude customer …if only you’d thought of it faster

BY INSTORE TEAM

Published in the June 2013 issue.

“We always price our merchandise correctly the first time.” To the customer who asks why we don’t discount like the big-box stores.

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When the Kids Have Their Own Careers, Wilkerson Can Help You to Retire

Alex and Gladys Rysman are the third generation to run Romm Jewelers in Brockton, Mass. And after many decades of service to the industry and their community, it was time to close the store and take advantage of some downtime. With three grown children who each had their own careers outside of the industry, they decided to call Wilkerson. Then, the Rysmans did what every jeweler should do: They called other retailers and asked about their own Wilkerson experience. “They all told us what a great experience it was and that’s what made us go with Wilkerson.” says Gladys Rysman. The results? Alex Rysman says he was impressed. “We exceeded whatever I expected to do by a large margin.”

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Woulda Coulda Shoulda: What You’d Have Said to That Rude Customer … If Only You’d Thought of it Faster

mm

Published

on

Woulda Coulda Shoulda: What you’d have said to that rude customer …if only you’d thought of it faster

BY INSTORE TEAM

Published in the June 2013 issue.

“We always price our merchandise correctly the first time.” To the customer who asks why we don’t discount like the big-box stores.

Advertisement

SPONSORED VIDEO

When the Kids Have Their Own Careers, Wilkerson Can Help You to Retire

Alex and Gladys Rysman are the third generation to run Romm Jewelers in Brockton, Mass. And after many decades of service to the industry and their community, it was time to close the store and take advantage of some downtime. With three grown children who each had their own careers outside of the industry, they decided to call Wilkerson. Then, the Rysmans did what every jeweler should do: They called other retailers and asked about their own Wilkerson experience. “They all told us what a great experience it was and that’s what made us go with Wilkerson.” says Gladys Rysman. The results? Alex Rysman says he was impressed. “We exceeded whatever I expected to do by a large margin.”

Promoted Headlines

Most Popular