ELENA HUNG-SHUM JADE CREATIONS 2 LOCATIONS IN NEW JERSEY ELENA HUNG-SHUM spends much of her time conveying the sometimes whimsical wishes of New Jersey mall customers to a...
Open Article
If Presidents Had Started Out In The Jewelry Business. And they were probably better suited to being president. November2008 Open Article
"You should feel extremely proud to present her with this.” It’s a closing line that gives the customer reassurance they’ve bought the right gift and done...
Be careful! If you are doing it right, and word gets around, sooner or later you’ll get too busy to keep doing it right. The reason we’re...
MEGAN VAN GUNDY, 32, has an infectious laugh and, if her enthusiastic, mile-a-minute speech pattern is any clue, a lot of energy. Both characteristics must serve...
During these lean economic times, adjust your marketing strategy to take away share from your competitors without breaking the bank. By all accounts, most retailers will...
Repetition equals proficiency. It does not equal progress. Be wary of simply repeating your successes. I was at the U.S. Table Tennis Trials in Philadelphia....
BLUE MARLIN JEWELERS ISLAMORADA, FL Save a life one day, size a ring the next; it’s all in a week’s work for jeweler Armando Gonzalez, who...
I’ve talked before about commitment to your staff. I think it’s good to keep them and train them instead of constantly replacing them. Why? Well, ask...
Jewelers Board of Trade credit ratings allow the entire industry to see monthly who is paying on time and who is not. Guess what? Even...
ROSANNE'S DIAMONDS & GOLD, SOUTH BEND, IN IF THERE IS ONE THING THAT SURPRISES Rosanne Kroen about opening her own retail jewelry store after 30 years in...
Hard-working, ambitious associates want clarity and honest discussion of their performance and outlook. You may have heard of the management theory of firing 10 percent of...
Money isn’t everything but if you don’t pay well enough, everything else you do to inspire your staff will count for naught. If people are nice,...
SECOND PART of three-part series: Want to be in the Top 25% for profitability? work on your inventory. There’s simply no escaping GMROI. Learn What it...
The “that-this” dynamic is effective not only because it acknow-ledges the other person’s perspective but it gives them something concrete and doable to focus on. Can...
How often do you hear the cry among employees: “No one ever talks to me around here?” You know what they’re really saying — that the...
CONNIE & V. CROSS JEWELERS, BOSSIER CITY, LA When Connie Thurmond and Verlon Cross decided to join forces in Bossier City, LA, they got the best of...
Zen Jeweler Fine jewelry requires a long-term attitude from its purchasers and wearers. This is bad news, and here’s why. Much of what we do today...
A customer asks for a difficult task ? for example, an earlier-than-expected delivery date on a custom design. You clap your hands, smile, and answer: ?Consider it...
Advertisement