Great way to get a man’s attention during a sales pitch is to say the words: ?One thing women really like is …? WHY? Most men you’ll see...
A customer calls with a complaint or question. You’re not ready to respond, but promise that you will. Don’t tell them to call you back. Instead,...
You’ve got a customer who’s overly focused on the weight of a diamond ? overlooking other important things like color, clarity, cut and (especially) their budget....
Step up and take the blame for that big mistake.
A customer asks for a difficult task ? for example, an earlier-than-expected delivery date on a custom design. You clap your hands, smile, and answer: ?Consider it...
Give people A PLACE THEY CAN BE PROUD OF, and they will repay you with hard work and loyalty We hear it all the time from...
JIM SAYLOR JEWELERS, KAPAA, HI JUST IMAGINE WHAT A WEEK in your life would be like on the Hawaiian island of Kauai. Evenings at the beach. An...
I know a lot of jewelers who never shop their competition. I’d like them to consider this. A plumber came into my store the other...
Why do clients frequent your store instead of others?” That is the million-dollar question. Why do clients frequent your store instead of others?” That is the...
With all but the grand opening remaining, Clodius & Co.’s expansion wraps up They broke their budget. They missed their deadline. It was noisy. It was...
AKS JEWELRY OF NEW YORK, WOLCOTT, NY WHEN ANN SKOWRON TAKES her work home with her, she doesn't need to go far. The jeweler lives on the...
I have a theory. The best clients can often be made from the biggest mistakes. Penicillin was a mistake, Velcro was a mistake. So was the...
Setting key expectations for your employees instead of creating rules and regulations will prompt them to want to perform better. I’m told that many companies maintain...
Inclusions? Think of them as beauty spots. You wouldn't dare think of asking Elizabeth Taylor to have hers removed.” —————————————————— The idea is to challenge people's assumptions of...
A job candidate has to fit the store’s culture, says Jack Mitchell. IF YOU WANT TO build a Niceness Hugging Culture, it helps a lot —...
WHAT ARE THE ODDS of actually finding the one person you are right for? You meet 20 people of the opposite sex in your lifetime with...
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