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INSTORE Show Spotlight: Pump Up Your Skills During the Brain Trust Workshop

Learn about recruiting and hiring, retaining top talent, customer service, inventory management, marketing, diamond sales and more.




Get ready for the most powerful one-day workshop ever created for jewelry retailers: The Brain Trust Workshop, taking place Saturday, Aug. 12 at The INSTORE Show.

Join INSTORE columnists for an in-depth, hands-on workshop to improve your skills in recruiting and hiring, retaining top talent, customer service, inventory management, marketing, diamond sales (lab-grown and mined), data-driven store events, and how to recession-proof your business.

Our presenters: Megan Crabtree, Jimmy DeGroot, Sherry Smith and Peter Smith, will moderate discussion among attendees at their tables to develop solutions specific to each attendee’s store.


Attendees will be placed at tables with other store owners whose businesses share similar attributes (yet disparate markets) so that each can help and be helped by their fellow business owners.

This workshop is designed for retail store owners only and limited to just 64 participants. Your ticket includes breakfast and lunch.

Learn more and register today at .

  • 8 a.m. – Breakfast
  • 8:30 a.m. – Introduction
  • 9 a.m. – What’s Next for Lab-Grown Diamonds
  • 10 a.m. – Break
  • 10:15 a.m. – Developing Store Events Driven by Data
  • 11:15 a.m. – Managing Your Inventory by the Numbers
  • 12:15 p.m. – Lunch
  • 12:45 p.m. – Recruiting, Hiring and Retaining Top Talent
  • 1:45 p.m. – Building your bridal business
  • 2:45 p.m. – Break
  • 3:00 p.m. – Getting the Most Out of Your Team
  • 4:00 p.m. – Q&A with the Presenters
  • 4:30 p.m. – Leave for Welcome Reception



When the Kids Have Their Own Careers, Wilkerson Can Help You to Retire

Alex and Gladys Rysman are the third generation to run Romm Jewelers in Brockton, Mass. And after many decades of service to the industry and their community, it was time to close the store and take advantage of some downtime. With three grown children who each had their own careers outside of the industry, they decided to call Wilkerson. Then, the Rysmans did what every jeweler should do: They called other retailers and asked about their own Wilkerson experience. “They all told us what a great experience it was and that’s what made us go with Wilkerson.” says Gladys Rysman. The results? Alex Rysman says he was impressed. “We exceeded whatever I expected to do by a large margin.”

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