Connect with us

Do You Or Don't You?

Only 31% of Surveyed Jewelers Have a Structured Onboarding Program for New Employees

Most feel they are too small to bother with it.

mm

Published

on

Yes: 31%

  • I’ve had a general manager for the first time the last two years and I also have a sales manager. They now take all new staff through a training program, but I don’t think it’s what it needs to be. It doesn’t include the history of our company, our philosophy, values, or the “why” we do what we do — it’s more nuts and bolts, like, “Here’s how you write up a repair, enter a sale, here’s where the bathrooms are, here’s how you read up on the brands we carry, etc.” — Valerie Naifeh, Naifeh Fine Jewelry, Oklahoma City, OK
  • The first couple of days are spent reading and learning our policies and procedures. From there, a lot of shadowing and online training; we need to break bad habits. — Tom Schowalter, Miner’s Den Jewelers, Royal Oak, MI
  • I wrote two booklets to help new employees. One was a day-by-day training (to be conducted with an existing staff member). The other is about a hundred questions that I want them to learn (what’s the difference between 14K and 18K gold, pros and cons of platinum heads, what the danger code word is and what to do, etc.). — Peter Tims, White Mountain Jewelers, Show Low, AZ
  • We have a training manual and I ask each existing staff member to choose areas of expertise to train the new staffer. I include my entire staff in training a new member. This gives each of them time to get to know the new person and creates a sense of community. — Kristin Cornwell, Cornwell Jewelers, Athens, OH
  • My daughter manages one-on-one training and is good at recognizing and promoting specific talents. She has created a manual and chore lists, and empowered new hires to improve them. — Eve J. Alfille, Eve J. Alfille Gallery and Studio, Evanston, IL
  • We use 10-day training checklists followed over time by multiple two-hour courses on different topics. — Robert Borneman, Diamond Jewelers, Centereach, NY
  • New hires are to work behind the scenes and shadow for one month. During that time, we drill on how we gather information, make wish list entries, take in guidelines, layaway, etc. Then on weeks five and six, they are allowed to engage customers. Time flies and everyone bemoans the first month, and THEN I hear: “Wow! This system take so long to learn. There are so many rules. We have a lot of customers; how can you remember everyone’s name? How am I supposed to do a complicated return and smile?” — Denise Oros, Linnea Jewelers, La Grange, IL
  • New staff participate in our morning meeting every day for 30 minutes, going over new product, new policies, new pricing, role play and the daily challenge. New staff are not allowed on the floor for two weeks, then we place them on a staged pricing routine starting with showing products under $500. When we see how this is handled, we increase to $ 1,000, and so on. — Ragnar Bertelsen, Ragnar Jewellers, Vancouver, BC
  • The store manual covers everything. It’s great reading for insomniacs. — Bill Elliott, Ross Elliott Jewelers, Terre Haute, IN

No: 47%

  • There is never enough time to structure and enforce it properly. — Dorothy Vodicka, The Gem Collection, Tallahassee, FL
  • Our turnover has been low, but now that is changing. I will need to develop one for the new people I have to find and hire. — John Hayes, Goodman’s Jewelers, Madison, WI
  • We’re family run, so it’s more “trial by fire” when we have someone come in. — Wadeana Beveridge, Community Jewelry, Brandon, FL
  • Working on one. Just brought on new employee this week. Some protocol but not written in stone, let alone on paper. — Michael Cook, Walter J. Cook Jeweler, Paoli, PA
  • I’m not a corporation, nor do I want my new employees to feel that way. We train the way we want to train and it’s different every single time. It really just depends on the person and how they learn best. — Marcus Majors, Sam L. Majors, Midland, TX

What’s the Brain Squad?

If you’re the owner or top manager of a U.S. jewelry store, you’re invited to join the INSTORE Brain Squad. By taking one five-minute quiz a month, you can get a free t-shirt, be featured prominently in this magazine, and make your voice heard on key issues affecting the jewelry industry. Good deal, right? Sign up here.

Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at [email protected].

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

Wilkerson Helped This Jeweler to Navigate His Retirement Sale Despite a Pandemic

Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

Promoted Headlines

Most Popular