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Sales Truths: Salespeople Must Help Drive Traffic To Your Store

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WHY IT IS TRUE: For most, if not all salespeople, their livelihood is based on successful ongoing performance in your store. It is one thing to complete the sale and stick the commission in their pocket … it is quite another to build a strong, enduring relationship.

PLAN OF ACTION: When people close a sale they should always get the customer’s name, address, phone number, and email address for later follow-up. If the customer isn’t going to buy, the salesperson should turn the individual over to another associate, who should also try to get that information. Create a simple form that can be filled in after the sale, which includes space for all the key data (customer’s name, spouse’s name, kids and grandkids’ names, etc.) — David Richardson

This article originally appeared in the February 2016 edition of INSTORE.

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Wilkerson Testimonials

Wilkerson: “They Feel Like Family”

Newton’s Jewelers in Fort Smith, Ark., was a true institution. But after being at the helm for most of his life, owner (and descendent of the original founder) Kelly Newton decided it was time to retire. He chose Wilkerson to handle the sale. “I’ve known the owners of Wilkerson for a long, long time. I felt at home with them,” he says. The final retirement sale was just a “blast” and the Wilkerson sales team made it so very simple and straightforward, says Newton. Would he recommend Wilkerson to others? Absolutely. “They’ve done incredible work,” says Newton. “They feel like family.”

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Dave Richardson

Sales Truths: Salespeople Must Help Drive Traffic To Your Store

mm

Published

on

WHY IT IS TRUE: For most, if not all salespeople, their livelihood is based on successful ongoing performance in your store. It is one thing to complete the sale and stick the commission in their pocket … it is quite another to build a strong, enduring relationship.

PLAN OF ACTION: When people close a sale they should always get the customer’s name, address, phone number, and email address for later follow-up. If the customer isn’t going to buy, the salesperson should turn the individual over to another associate, who should also try to get that information. Create a simple form that can be filled in after the sale, which includes space for all the key data (customer’s name, spouse’s name, kids and grandkids’ names, etc.) — David Richardson

This article originally appeared in the February 2016 edition of INSTORE.

Advertisement

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

Wilkerson: “They Feel Like Family”

Newton’s Jewelers in Fort Smith, Ark., was a true institution. But after being at the helm for most of his life, owner (and descendent of the original founder) Kelly Newton decided it was time to retire. He chose Wilkerson to handle the sale. “I’ve known the owners of Wilkerson for a long, long time. I felt at home with them,” he says. The final retirement sale was just a “blast” and the Wilkerson sales team made it so very simple and straightforward, says Newton. Would he recommend Wilkerson to others? Absolutely. “They’ve done incredible work,” says Newton. “They feel like family.”

Promoted Headlines

Most Popular