True Tales

The Sweet Taste of Vindication

A plate piled high with cookies can go a long way to remedying a false accusation.

Published

6 years ago

July 11, 2019

INSTORE Staff Instore July 2019 Issue

Last summer, we had a customer come in to pick up a pearl necklace that she “swore” she left with us to repair. When we couldn’t find it in our repair box, she got really mad and threatened to call the Better Business Bureau on us. We were all stymied. None of our records showed that she had left that necklace with us. A few days later, she sent her husband in with a plate piled high with cookies to apologize. She had found the necklace in her jewelry box. She hadn’t brought it to us after all. Those cookies were very sweet indeed! — Chay Rees Runnels, Rees Jewelry, Nacogdoches, TX

Retiring? Let Wilkerson Do the Heavy Lifting

Retirement can be a great part of life. As Nanji Singadia puts it, “I want to retire and enjoy my life. I’m 78 now and I just want to take a break.” That said, Nanji decided that the best way to move ahead was to contact the experts at Wilkerson. He chose them because he knew that closing a store is a heavy lift. To maximize sales and move on to the next, best chapter of his life, he called Wilkerson—but not before asking his industry friends for their opinion. He found that Wilkerson was the company most recommended and says their professionalism, experience and the homework they did before the launch all helped to make his going out of business sale a success. “Wilkerson were working on the sale a month it took place,” he says. “They did a great job.”