True TalesThis Jeweler Couldn’t Believe What the Little Old Lady Handed Him Published 3 years ago on December 20, 2017By INSTORE Staff Instore January 2018 Issue Share Tweet What do you say to the little old lady who brings in her eyeglasses and asks you to insert the screw that holds the lens in because she can’t see to do it herself? She knows that you won’t charge her for the screw because she has the screw in this tissue. When you unwrap it, you find a mouse dropping.Answer: Nothing. You just find a new screw, put it in and hand it back with a smile. Ed Menk, E. L. Menk Jewelers, Brainerd, MNWhat’s the Brain Squad?If you’re the owner or top manager of a U.S. jewelry store, you’re invited to join the INSTORE Brain Squad. By taking one five-minute quiz a month, you can get a free t-shirt, be featured prominently in this magazine, and make your voice heard on key issues affecting the jewelry industry. Good deal, right? Sign up here. Related Topics: INSTORE January '18True Tales click to Comment(Comment) INSTORE Staff Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at [email protected]. Advertisement SPONSORED VIDEO Wilkerson TestimonialsWhen Liquidation Is the Best Option, This Legendary Jeweler Chose WilkersonGeorge Koueiter & Sons Jewelers, a 65-year old jewelry institution in Grosse Pointe, MI, had always been a mainstay in this suburban Detroit community. But when owners George and Paul Koueiter were ready to retire, they made the decision to close rather than sell. “We decided our best option to do the liquidation sale was Wilkerson,” says Paul Koueiter. The results, says George Koueiter, exceeded expectations and the process was easy. “Wilkerson just kept us in mind,” says George. “They never did anything without asking and whatever they asked us to do was just spot on.” You may like These Three Customers Were Missing Something Big: Scruples A Jeweler Met This Verbal Threat with Police This Supposed Millionaire Shopper Was Just Too Good to Be True Promoted Headlines Perk Up Your EarsGabriel & Co. The Rings for Virtual ‘I Do’s’Gabriel & Co. When Liquidation Is the Best Option, This Legendary Jeweler Chose WilkersonWilkerson Advertisement LatestTrendingVideos Hot Sellers55 mins agoHere Were The Best-Selling Items For Jewelers During A Surprisingly Good June For Many Press Releases4 hours agoNew Consumer Research Confirms COVID-19 Related Pent-Up Demand for Jewelry Get Inspired9 hours agoCentury-Old Family Business in Ohio Finds Growth in Bridal True Tales5 days ago13 Jewelry Return Horror Stories Almost Too Frustrating to Read Fun1 week ago19 Inspirational Messages to Tell Your Customers It’s Okay to Buy Headlines1 week agoVideo: Father of Alleged Jewelry Thief Returns Rings, Apologizes Jim Ackerman6 days agoVideo: Why You Should Spend More Time ‘On the Business’ Instead of ‘In the Business’ JimmyCast6 days agoPodcast: New Jewelry Store Owner Wilson Lin on Why He’s Opening This Year, of All Years Jimmy Degroot1 week agoVideo: Jeweler Kept Selling Despite His Doubts About the Customer … and He Was Glad He Did! Advertisement Advertisement SubscribeBULLETINSINSTORE helps you become a better jeweler with the biggest daily news headlines and useful tips. (Mailed 5x per week.) Latest Comments Most Popular True Tales5 days ago13 Jewelry Return Horror Stories Almost Too Frustrating to Read Fun1 week ago19 Inspirational Messages to Tell Your Customers It’s Okay to Buy Headlines1 week agoVideo: Father of Alleged Jewelry Thief Returns Rings, Apologizes True Tales2 days ago17 Jewelry Stories So Gross You Might Have to Hurl America's Coolest Stores5 days agoPast America’s Coolest Honorees: Where Are They Now? Headlines1 week agoMore Than 90 Percent of Jewelers Surveyed Are Open for Business Products1 week agoThis Earring Trend Stands Out On The Red Carpet and Video Conferencing Jimmy Degroot1 week agoVideo: Jeweler Kept Selling Despite His Doubts About the Customer … and He Was Glad He Did!