True TalesTurns Out the Client Robbed Herself … But We Still Got the Blame, Says Jeweler “We were told how rude we were.” Published 2 years agoon March 27, 2018By INSTORE Staff Instore April 2018 Issue Share Tweet Ninety-nine percent of our customers are great, but we recently had a customer accuse us of stealing her cross. We asked her several times to check her purse. She told us it was not in there, so she left the store and called the police. Two uniformed officers showed up with the customer. Again we asked her to check her purse in front of the police and they emptied the purse for her and found the cross. We were told how rude we were. Tom Schowalter, Miners Den Jewelers, Royal Oak, MIWe had a customer trying to “low ball” us on a colored stone pendant and earring set and we could never come to terms on a price. A few weeks later, we had a horrific armed robbery at the store. Huge amount of inventory was stolen, but fortunately, no one was injured and I was insured. The customer that was looking at the pendant and earring set came into the store and dropped a note on our main counter and quickly left. The handwritten note stated that we deserved to be robbed because we didn’t take her offer on the pendant and earring set. She received a very colorful letter from me within days. Donnie Blanton, Brittany’s Fine Jewelry, Gainesville, FLWhat’s the Brain Squad?If you’re the owner or top manager of a U.S. jewelry store, you’re invited to join the INSTORE Brain Squad. By taking one five-minute quiz a month, you can get a free t-shirt, be featured prominently in this magazine, and make your voice heard on key issues affecting the jewelry industry. Good deal, right? Sign up here.Related Topics:INSTORE April '18True Tales click to Comment(Comment) INSTORE Staff Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at email@example.com. Advertisement SPONSORED VIDEOWilkerson TestimonialsTo Generate Funds for a Jeweler’s Move and Remodel, Wilkerson More Than DeliveredEven successful jewelers need a little extra cash to fund expansion plans—especially when there’s inventory on hand that’s ripe for liquidation. For Beaumont, Texas-based jeweler Michael Price, co-owner of Mathews Jewelers, it was the perfect time to call Wilkerson. Price talked to other jewelers as well as vendors for advice during the selection process and decided to go with Wilkerson. And he wasn’t disappointed. When it comes to paying for the move and expansion, Price says the road ahead is clear. “When we close on the next two stores, there’s no worries about finances.”You may like These Three Customers Were Missing Something Big: Scruples A Jeweler Met This Verbal Threat with Police This Supposed Millionaire Shopper Was Just Too Good to Be TruePromoted Headlines To Generate Funds for a Jeweler’s Move and Remodel, Wilkerson More Than DeliveredWilkerson The Jewelry Retailer’s Ultimate Marketing Guide: Part 5/5RapNet True Romance – Jewelry Straight From the HeartAdvertisementLatestTrendingVideos Press Releases2 days agoBuzz from AGTA GemFair Tucson Continues Real Deal2 days agoAn Employee’s Spouse Demands Another Employee Be Fired. How Should These Owners React? Eileen McClelland2 days agoUpbeat Attitude Defines 38th Annual AGTA GemFair in Tucson Headlines4 days agoPepsi Launches Engagement Ring Made with Diamond, Platinum and Crystal Pepsi (Video) Shane Decker1 week agoYou’re Killing Your Own Jewelry Sales By Talking About the Price Best of The Best3 days agoWhy a Washington, DC, Jeweler Honored a 50-Year-Old Gift Certificate Jimmy Degroot5 days agoVideo: How to Make Huge Changes in Your Business Headlines5 days agoVideo: Chicago Estate Jeweler Edward Kahn, Holocaust Survivor, Dies at 103 Headlines2 weeks agoVideo: Jeweler Wins Fight for $500,000 Snow Promotion Claim Advertisement AdvertisementSubscribeBULLETINSINSTORE helps you become a better jeweler with the biggest daily news headlines and useful tips. (Mailed 5x per week.) Latest Comments Most Popular Headlines4 days agoPepsi Launches Engagement Ring Made with Diamond, Platinum and Crystal Pepsi (Video) Shane Decker1 week agoYou’re Killing Your Own Jewelry Sales By Talking About the Price Best of The Best3 days agoWhy a Washington, DC, Jeweler Honored a 50-Year-Old Gift Certificate Headlines5 days agoVideo: Chicago Estate Jeweler Edward Kahn, Holocaust Survivor, Dies at 103 Columns6 days agoFancy Pink Diamonds Have Soared 116% in Value in the Past 10 Years Brain Squad3 days agoINSTORE Readers Report Successful Valentine’s Selling Period Jewelry Pro Gear4 days agoA Bench Book, Concrete Jewelry Holders and More Jewelry Pro Gear for February The Jeweler Cartoons4 days agoCartoon: Some People Wear Their Rings for Way. Too. Long.