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True Tales

Turns Out the Client Robbed Herself … But We Still Got the Blame, Says Jeweler

“We were told how rude we were.”

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Ninety-nine percent of our customers are great, but we recently had a customer accuse us of stealing her cross. We asked her several times to check her purse. She told us it was not in there, so she left the store and called the police. Two uniformed officers showed up with the customer. Again we asked her to check her purse in front of the police and they emptied the purse for her and found the cross. We were told how rude we were. Tom Schowalter, Miners Den Jewelers, Royal Oak, MI

We had a customer trying to “low ball” us on a colored stone pendant and earring set and we could never come to terms on a price. A few weeks later, we had a horrific armed robbery at the store. Huge amount of inventory was stolen, but fortunately, no one was injured and I was insured. The customer that was looking at the pendant and earring set came into the store and dropped a note on our main counter and quickly left. The handwritten note stated that we deserved to be robbed because we didn’t take her offer on the pendant and earring set. She received a very colorful letter from me within days. Donnie Blanton, Brittany’s Fine Jewelry, Gainesville, FL

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New York Jeweler Picks Wilkerson for Their GOB Sale

Jan Rose of Rose Jewelers, located in Long Island's famous Hamptons beach district, explains how she chose Wilkerson for her closing sale. Jan's suggestions: reach out to jewelers who have been in similar situations to find out what worked for them, and look for a company with experience in going-out-of-business sales. Once you've done that, the final step is to move ahead and trust the process.

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True Tales

You Won’t Believe Why This Customer Returned a Ring

He had really high standards.

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A male customer ordered a $4,000 platinum band, which shortly arrived from Germany. He holds it up and puts it on; it fits perfectly. Then he peers intently inside the ring. “The third hallmark is a fraction out of line,” he says. We send it back to Germany and it duly arrives with the hallmark totally lined up. The customer comes in and says that he doesn’t want this ring as it’s like buying a Mercedes and the salesman dings the wing: he repairs it, but would you want a damaged Mercedes? Left me speechless. The customer still has a credit three years later. — Gordon Lawrie, Eidos, Santa Fe, NM<.

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True Tales

This Jeweler Had to Get Innovative with a Penis Ring

In emergencies, release latch.

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A lady came to get a ring for her boyfriend’s penis. We suggested that it would not be a good idea to get one that does not open as that could end up being dangerous. We had to get an arthritic shank from Stuller and make one that opens and closes like a mini baby bangle. Gene Arthur, Arthur’s Jewelry, Reidsville, NC 

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True Tales

Funny But True: You Can’t Make These Surprising Stories Up

The joy of surprises…

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Customer was in the store buying his wife a surprise anniversary gift when his phone rang and we overheard him explaining that he was someplace else. His wife walks in to pick up her surprise gift to him while still on the phone with him. Ended up nicely, but the surprise gifts were no longer a surprise!

Customer came in on Friday to pick up a $60,000 ring we created. The next day, his girlfriend came by to scream at us for not having finished the ring. We just had to take it.

Provided anonymously to INSTORE’s 2016 Big Survey

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