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11 of the Wildest Excuses Ever Offered for Jewelry Returns

These are some of the best. Or worst.

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SOMETIMES JEWELRY CUSTOMERS say some pretty strange things — expecially when they’re trying to return merchandise. If you’ve been in the business a while, you’ve surely heard a few lame alibis.

As we collect responses for this year’s Big Survey, we’re bringing you a few highlights from years past. We call them Big Survey Flashbacks.

Today we bring you a question from our 2011 survey: “What’s the wildest excuse you’ve heard for a return?”

Here are the some of the best (or worst, depending on how you look at it) ones.

  • “If he thinks this purchase is going to excuse his affair, he’s got another thing comin’!”
  • “I would like to get my money back on this ring. Here is the receipt but I can’t find the ring.”
  • “She ran off with another guy before I could propose.”
  • “My husband can never please me.”
  • “My son woke up from an eight-year coma and doesn’t like the watch we got him.”
  • “I caught him in bed with my best friend.”
  • “My husband wasn’t authorized to make this purchase.”
  • “I was sitting at my desk and it exploded.”
  • “My wife said she preferred her lover to give her jewelry.”
  • “My husband’s secretary has larger diamond earrings than these.”
  • “My mistress said she felt funny wearing a cross.”

Want to have your say on the industry and what it means to own or manage an American jewelry store in 2017? Click here to take the latest INSTORE Big Survey. (The survey will probably take about 20 minutes to complete and is designed to be taken solely by store owners and managers.)

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Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at [email protected].

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SPONSORED VIDEO

Celebrate Your Retirement with Wilkerson

For nearly three decades, Suzanne and Tom Arnold ran a successful business at Facets Fine Jewelry in Arlington, Va. But the time came when the Arnolds wanted to do some of the things you put off while you’ve got a business to run. “We decided it was time to retire,” says Suzanne, who claims the couple knew how to open a store, how to run a store but “didn’t know how to close a store.” So, they hired Wilkerson to do it for them. When she called, Suzanne says Wilkerson offered every option for the sale she could have hoped for. Better still, “the sale exceeded our financial goals like crazy,” she says. And customers came, not only to take advantage of the going-out-of-business buys and mark-downs, but to wish a bon voyage to the beloved proprietors of a neighborhood institution. “People were celebrating our retirement, and that was so special,” says says.

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