In a store where everyone is paid well, the extra-large bonuses paid to the sales team are causing tensions. What should owner Graham Sullivan do to...
Faced with a mass exodus of unhappy staff, Ben Scott seems to have only one option if he is to save his business … fire his...
David Iler Alchemy, Portland, OR David Iler, a custom jeweler, goldsmith and stone-setter known for platinum casting, spends part of his days leaning over a counter...
The local fire department is demanding Steve Rodriguez surrender a key to his downtown jewelry store to meet city codes. Should he fight this government “intrusion”...
Kate Pearce Pearce Jewelers, West Lebanon, NH Kate and Fred Pearce, owners of Pearce Jewelers, have been a design team since their student days in the...
A nasty dent in an employee’s car seems to implicate one of Wilton’s Diamonds’ best customers. How should manager Drew Wilton handle the situation? B Y K...
Inflated diamond reports? Husbands do it too. How should the staff at Winter & Sons explain a price difference to a customer? B Y K A T...
The Case of the High Society Hit & Run The nasty dent in an employee’s car suggests one of Wilton’s Diamonds’ best customers may have just...
The Case of the Quality Quandary Inflated diamond reports? Husbands do it too. How should the staff at Winter & Sons explain the price difference to...
The Case of the Branded Diamond Debacle A wildly embellished negative review has David Byron in a bind. Should he go on the offensive or just...
50 Years of Doing the Right Thing The latest generation of Blumenthals carries on a legacy of commitment, hard work and integrity B Y K A T...
The Case of the Impatient Intended A bride-to-be offers to make a “secret” $1,000 contribution toward the payment of her ring. What should the jeweler do?...
Diamond engagement rings. Valina designs by Simon Golub have been doing very well!— Casey Gallant, Stephen Gallant Jewelers, Orleans, MA Honora, Imperial, Benchmark bands, Hearts On...
BY KATE PETERSON Editor’s Note: Real Deal scenarios are inspired by true stories, but are changed to sharpen the dilemmas involved. The names of the characters...
John Medeiros fashion jewelry was reintroduced to our stores and was well received. — Beth Cevasco, Scott’s Custom Jewelers, Columbus, OH As usual, we cannot keep...
Triton tungsten carbide brand wedding bands by Frederick Goldman have become a mainstay and consistent seller for men’s wedding bands. — Alex Weil, Martin’s Jewelry, Manhattan...
Bastian Inverun diamond stud earrings. — Charles Beaudet, Beaudet Jewelry, Eugene, OR Pandora was huge for Mother’s Day and graduation with so many charms that appeal...
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