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True Tales

Just When You Thought You’d Heard Everything, These Customers Came Along

Ever heard the phrase, “No question is a dumb question?” Whoever said that never met these customers.

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A lady brings in this mess of chains but doesn’t have much time to wait. “Don’t we just put it in a machine or something that will untangle the chains?” Umm, no. Philip Mastbergen, Mastbergen Jewelry, Sheldon, IA

We had a lady walk in the store. I’m going to say that again, she opened the door after reading the “OPEN” sign and reading the hours, and she walked in the store. She asked: “Are you open?” And wait, it gets better: “Because your hours say you’re open Tuesday through Saturday?” Us: “Yes, ma’am, it’s Wednesday.” (and you’re standing in the middle of the store!). Casey Gallant, Stephen Gallant Jewelers, Orleans, MA

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When It’s Time for Something New, Call Wilkerson

Fifty-four years is a long time to stay in one place. So, when Cindy Skatell-Dacus, owner of Skatell’s Custom Jewelers in Greenville, SC decided to move on to life’s next adventure, she called Wilkerson. “I’d seen their ads in the trade magazines for years,’ she says, before hiring them to run her store’s GOB sale. It was such a great experience, Skatell-Dacus says it didn’t even seem like a sale was taking place. Does she have some advice for others thinking of a liquidation or GOB sale? Three words, she says: “Wilkerson. Wilkerson. Wilkerson.”

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True Tales

This Grandma Had An Unbelievable Plan to Escape If The Custom Design Estimate Was Too High

Even her grandkids were in on it.

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Recently, a new customer walked in hoping to have a custom ring made. We browsed through the counters, tried on rings, looked at wax patterns, and I had a good feeling about her. She was so excited and eager that while she had lunch, I sketched a design. She took a look and seemed very relieved! She then shared that she and her grandchildren, who were with her, were so nervous that the estimate would be out of their price range, they had came up with a plan to get her out of the store if she couldn’t afford it. She said she was supposed to fake a heart attack and the grandchildren would usher her out quickly to the car. I have never laughed so hard! Luckily, she loved the design, it was in her price range and they didn’t have to carry out their sneaky plan! I believe I now have an excellent new customer! — Linda McEathron, Design House, Waco, TX

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True Tales

You Won’t Believe Why This Client Wouldn’t Take Her Engagement Ring

Hint: it wasn’t the diamond she thought they had switched.

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For over 20 years, we have had a customer’s diamond engagement ring in our vault because she refused to take it. Not because she felt we switched her diamond, but because she swore we switched the mounting. — Georgie Gleim, Gleim the Jeweler, Palo Alto, CA

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True Tales

The Sweet Taste of Vindication

A plate piled high with cookies can go a long way to remedying a false accusation.

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Last summer, we had a customer come in to pick up a pearl necklace that she “swore” she left with us to repair. When we couldn’t find it in our repair box, she got really mad and threatened to call the Better Business Bureau on us. We were all stymied. None of our records showed that she had left that necklace with us. A few days later, she sent her husband in with a plate piled high with cookies to apologize. She had found the necklace in her jewelry box. She hadn’t brought it to us after all. Those cookies were very sweet indeed! — Chay Rees Runnels, Rees Jewelry, Nacogdoches, TX

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